Open To Work
EMMA COOK
ACC Help Aotearoa
Greymouth,New Zealand
5
years of post-secondary education
15
Years of experience
Detail-oriented Case Management Professional experienced in managing complex casework and confidential records. Delivered informed decision-making through interpretation of intricate information and policies while adapting quickly to new systems. Focused on enhancing customer satisfaction by effectively addressing concerns and translating stakeholder requirements into actionable outputs.
Work History
Independent Advocate
1 Year 9 Months- Managed client enquiries and case documentation, coordinating strategy and stakeholder communication to facilitate effective case progression.
- Prioritised multiple active matters and deadlines, maintaining clear communication and organised administration to improve workflow.
- Prepared accurate submissions and recommendations, safeguarding sensitive information to support successful case outcomes.
Recovery Coordinator / Case Manager
5 Years- Managed portfolio of 80–100 clients, prioritizing tasks to address time-sensitive needs effectively.
- Communicated daily with clients, employers, healthcare providers, advocates, and legal representatives to facilitate support.
- Facilitated support through daily communication with clients, employers, healthcare providers, advocates, and legal representatives.
- Interpreted legislation, policy and complex information to support sound decisions and explain requirements clearly.
- Trained and mentored new staff, consistently meeting KPI and service delivery expectations.
Business Development Manager
1 Year- Prepared reports and negotiated contracts to meet demanding KPIs and sales targets.
- Coordinated candidate care and client communication, enhancing recruitment and placement processes.
- Developed and scheduled labour-hire strategies across multiple client accounts to meet diverse workforce needs.
- Compiled reports and negotiated contracts, contributing to achievement of demanding KPIs and sales targets.
Team Leader / Acting Business Manager
3 Years- Managed client relationships, contracts, and budgets to ensure service and compliance standards were met.
- Led recruitment and labour-hire operations, coaching recruitment consultants to improve effectiveness.
- Coordinated labour-hire scheduling and workforce requirements for alignment with multiple contracts.
- Interviewed and screened candidates and coordinated reference, police and background checks.
Education
Diploma of Arts - Psychology
- Studies currently deferred
- GPA: 7.0
NZ Certificate in Business (Level 4) - Frontline Management
Skills
Requirements gathering
Legislative analysis
Case analysis
Report preparation
Data management
Excel proficiency
Spreadsheet management
Microsoft Office Suite
Office productivity tools
Stakeholder communication
Deadline management
Technology adaptability
Conflict management
Dispute mediation
Information integrity
ADDITIONAL
- Full NZ Driver Licence
- Available for remote work, with fully equipped private home office
- Will consider part or full time roles; including rostered and shift work
Timeline
Independent Advocate
ACC Help Aotearoa
2025.01 - CurrentRead More
Massey University
Diploma of Arts from Psychology
2021.02 - 2026.10Read More
Recovery Coordinator / Case Manager
ACC New Zealand
2020.01 - 2025.01Read More
Business Development Manager
Tecside Group
2015.01 - 2016.01Read More
Team Leader / Acting Business Manager
IPA Personnel
2012.01 - 2015.01Read More
Southern Institute of Technology
NZ Certificate in Business (Level 4) from Frontline Management
2023.01Read More