Emma Croft
Paraparaumu,WGN
Summary
Results-oriented retail supervisor skilled in managing staff and enhancing operational efficiency. Consistently achieved sales targets while coordinating schedules and cash transactions, reinforcing a commitment to customer satisfaction. Demonstrates reliability and quick learning in fast-paced environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor
Pete’s Emporium
Porirua
11.2022 - Current
- Managed staff, coordinating schedules and tasks to maintain operational flow
- Opened and closed store, ensuring security and readiness for daily operations
- Processed cash transactions with attention to accuracy and efficiency
Retail Keyholder
Icebreaker
Otaki
02.2022 - 11.2022
- Executed opening and closing procedures, ensuring store readiness and security
- Delivered exceptional sales and customer service, fostering positive customer relationships
- Processed cash transactions accurately at register
- Monitored KPIs and sales targets to drive performance and enhance sales strategies
- Opening and closing the store
- Executed trades independently in financial markets
Retail Sales Associate
Farmers Trading Company
Paraparaumu
10.2021 - 02.2022
- Processed transactions and balanced registers to ensure accurate cash handling
- Coordinated merchandising efforts to optimize product visibility and sales
- Assisted clients with inquiries and resolved issues to enhance customer satisfaction
- Collaborated with departments to improve operational efficiency
- Worked as a Christmas casual to support increased holiday customer demand
Retail Keyholder
T & T Childrenswear
Upper Hutt
03.2017 - 06.2018
- Key holder, in charge of opening and closing the store
- Oversaw daily store operations and ensured high customer service standards.
- Assisted customers with product inquiries to enhance shopping experience
- Processed customer transactions to ensure swift service and satisfaction
- Managed inventory levels and coordinated product restocking to maintain stock availability
Merchandiser
Farmers Trading Company
Upper Hutt
09.2012 - 04.2016
- Developed visual merchandising displays to enhance product visibility.
- Coordinated product displays to improve customer engagement and increase sales.
- Implemented strategic product placement to enhance customer engagement.
- Managed inventory levels to ensure product availability.
- Collaborated with marketing teams on promotional campaigns and events.
Kitchen Hand
Charltons Bar and Restaurant
Silverstream
02.2011 - 06.2011
- Assisted chefs in preparing ingredients for daily menu items.
- Helped chefs prepare ingredients for menu items.
- Maintained cleanliness and organization of kitchen and food preparation areas.
- Operated dishwashing equipment to ensure cleanliness of kitchenware.
Sales Associate
Rothford Food Brokers
Upper Hutt
02.2009 - 02.2011
- Greeted and provided information to visitors, enhancing their experience
- Guided customers through purchase process, ensuring satisfaction and fostering loyalty
- Assisted customers with product selection and inquiries.
- Maintained inventory levels and organized stock displays.
- Collaborated with team members to enhance store presentation.
Education
NCEA Level one -
Upper Hutt College
Levin01-2008
Skills
- Staff management
- Store operations
- KPI analysis
- Visual merchandising
- Customer relationship management
- Cash handling
- Inventory management
- Customer service
- Excellent communication
- Positive attitude
References
- Janelle Jonkers, Store Manager, Pete’s Emporium, 0211427811
- Anne Hoffman, Store Manager, Icebreaker, 02108629973
- Beryl Gamble, Department Manager, Farmers, Paraparaumu, 0204225465
- Jeff Hirawani, Store Manager, Farmers, Paraparaumu, 0277744488
Community And Volunteer Service
Limited Service Volunteer (LSV), Burnham Military Camp, 08/01/12, 09/01/12
Certification
Current first-aid certificate
Timeline
Supervisor
Pete’s Emporium
11.2022 - Current
Retail Keyholder
Icebreaker
02.2022 - 11.2022
Retail Sales Associate
Farmers Trading Company
10.2021 - 02.2022
Retail Keyholder
T & T Childrenswear
03.2017 - 06.2018
Merchandiser
Farmers Trading Company
09.2012 - 04.2016
Kitchen Hand
Charltons Bar and Restaurant
02.2011 - 06.2011
Sales Associate
Rothford Food Brokers
02.2009 - 02.2011
NCEA Level one -
Upper Hutt College