Emma Cutler
Otaki Beach,WGN
Summary
Accomplished Nightfill Supervisor at Woolworths New Zealand, adept in staff management and strategic planning. Enhanced team productivity and customer satisfaction, achieving significant improvements in time management. Skilled in training and mentoring, with a strong focus on safety protocols and policy enforcement. Proven track record in fostering employee motivation and exceeding sales targets.
Overview
11
11
years of professional experience
Work History
Nightfill Supervisor
Woolworths New Zealand
Dinsdale
05.2022 - Current
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Covid -19 HEALTHCARE ADVISOR
Calder & Lawson
Hamilton WKO
05.2021 - 04.2022
- Streamlined communication with other healthcare professionals to ensure a comprehensive approach to patient care.
- Promoted patient adherence to prescribed treatments by offering guidance and answering questions promptly.
- Provided compassionate support during difficult health decisions, guiding patients through available treatment options.
- Improved patient satisfaction by providing personalized healthcare advice and addressing individual concerns.
Senior Head Barista/Food
Caltex Service Station
Hillcrest WKO
01.2016 - 02.2019
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Ensured compliance with health code regulations by maintaining strict cleaning protocols within the caf.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Consistently met or exceeded daily sales targets by promoting seasonal specials and limited-time offers.
- Controlled line and crowd with quick, efficient service.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
CSR Supervisor
Z Energy Service Stations ( S A Cook Ltd)
Hamilton, WKO
02.2013 - 10.2017
- Personal Assistant to Matthew Lord, traveled between 11 Z Energy sites between Hamilton & Huntly.
- Used company troubleshooting resolution tree to evaluate technical problems & find appropriate solutions.
- Respond to customer requests for products, services & company information.
- Answered customer call enquiries promptly to avoid on-hold wait times.
- Biased with customers, management & sales teams to better understand customers needs & recommend appropriate solutions.
Education
Hillcrest High School
Hamilton, WKOSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Strategic Planning
- Processes and procedures
- Policy Enforcement
- Expectation setting
Timeline
Nightfill Supervisor
Woolworths New Zealand
05.2022 - Current
Covid -19 HEALTHCARE ADVISOR
Calder & Lawson
05.2021 - 04.2022
Senior Head Barista/Food
Caltex Service Station
01.2016 - 02.2019
CSR Supervisor
Z Energy Service Stations ( S A Cook Ltd)
02.2013 - 10.2017
Hillcrest High School