Emma Davidson
Wellington,WGN
Summary
Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting and leading deployments and implementing quality control standards. Analytical problem-solver with excellent communication and a detail-oriented nature.
Overview
2
2
years of professional experience
Work History
Release Manager & Scrum Master
Te Whatu Ora New Zealand
11.2022 - Current
- Collaborate with cross-functional teams on multiple projects across Data & Digital, including developers, deployment engineers, quality assurance teams, privacy and security teams, product owners, project managers, scrum masters, test and business analysts, to drive progress and to co-ordinate releases and updates
- Lead daily project meetings using Agile methodologies and Scrum formats.
- Facilitate Scrum framework – backlog refinement sessions, sprint planning, daily scrums, sprint reviews, and sprint retrospectives for monthly sprint releases and to promote full team engagement.
- Plan Agile best practices and encourage team cohesion, overcoming impediments, and hurdles to productivity.
- Create release documentation for platform wide releases.
- Oversee deployment of operating system patches, implementation of new product applications, security and bug improvements and new and improved functionalities
- Manage simultaneous and multiple releases across various platforms, systems, projects and workstreams, including integration, reporting, applications including self serve services and consumer channels, Covid-19 related applications and systems (Salesforce and Non-Salesforce).
- Manage release validation through development, testing and production phases.
- Respond to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Monitor and track project progress to support timely completion.
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Adhere to internal release development guidelines and processes to mitigate liabilities and align with business goals.
- Update and maintain release framework documentation.
- Establish and enable project timelines and deadlines.
- Gather subject matter experts to tackle advanced release deficits and unforeseen development obstacles hindering scheduled iterations.
- Communicate project updates to relevant stakeholders at all levels.
- Lead fortnightly Scrum of Scrum meetings to facilitate collaboration between Technical leads of each team working on closely related workstreams to make each other aware of their technical development and testing dependencies.
- Create sprints, manage backlog and monitor projects using Jira project management tool
Product Analyst
Ministry Of Health
03.2021 - Current
- Provide operational Support for PCBU end users for Covid-19 border applications and additional tier two support to Service desk through Jira Service Management tool
- Evaluate Border application products and recommend revisions to improve functionality and support Covid-19 applications
- Support development team to define and implement customer change requests to enhance and improve product functionality
- Attend weekly development team meetings and assist in identification and resolution of issues
- Produced and maintained end user product support documentation. including user guides, FAQs and product information.
- Generated reports and Dashboards in Salesforce detailing Covid-19 health related data from Border Health applications to support internal border app teams, external stakeholders and application end users
- Attend, Facilitate and support drop-in sessions for Border application customers
- Collaborate with customers, business analysts, UX, and UI designers to improve border app front-end design
- Successfully onboarded and off-boarded external stakeholders within New Zealand's Covid-19 Response, as part of Ministry's Operational Support Model
- Deliver feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
Release & Engagement Support
Ministry Of Health
04.2022 - 10.2022
- Created and distributed fortnightly release and change impact assessment documents to the wider internal teams as a part of the release management process
- Attended meetings with internal cross-functional teams across various workstreams under the "Care in the Community Covid-19" umbrella to communicate and collect updates
- Assisted and supported the product analysts team with producing and maintaining training guides for Covid Clinical Care Module
- Provided release and engagement support alongside regional health liaisons to regional health hubs, public health units, general practices, pharmacists and healthcare providers supporting people with Covid-19 through in person and online regional engagement sessions across New Zealand.
- Developed fortnightly PowerPoint release update packs with sector feedback generated features, enhancements and functionality improvements to the Covid Clinical Care Module
- Lead online product demonstrations with internal and external users during new releases and troubleshooting calls.
- Gathered weekly user feedback from internal and external stake holders post release deployments.
- Communicated weekly release updates to related Covid-19 workstreams.
Education
Wellington High School
Wellington, NZSkills
- Backlog Management
- Proficient using Atlassian products including, Jira Customer Service Management Tool, Jira Project Management Tool, Confluence
- Salesforce Applications experience
- Agility Improvements
- Agile IT Release Management
- Gantt Charts
- Customer Requirements Analysis
- Collaborative Team Work
- Release & Sprint Planning
Timeline
Release Manager & Scrum Master
Te Whatu Ora New Zealand
11.2022 - Current
Release & Engagement Support
Ministry Of Health
04.2022 - 10.2022
Product Analyst
Ministry Of Health
03.2021 - Current
Wellington High School
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