Emma Dixon-Heads
Gore
Summary
Hi I'm Emma, been working in customer service roles for a number of years now, looking for a career change, with the ability to grow and improve my current customer service ability, I'm able to providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Being a hardworking employee, high attention to detail and the ability to multitask and use my time management skills to my best advantage in an every change environment is always a key skill for me.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Liquorland Gore
, Gore
01.2024 - 01.2025
- Build good customer relations, to help encourage customer return
- Strengthened customer retention by offering discount options.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Daily customer enquires regarding products, trailer books, weddings and events
- General stock rotations, price changing and handling daily
Industrial Cleaner
Alliance Group Mataura
, Mataura
10.2023 - 01.2024
- Operated equipment safely to protect people and property from injury or damage.
- Transported waste materials from designated areas to disposal sites or other designated locations for proper disposal.
- Cleaned production equipment using appropriate solvents and solutions according to safety regulations.
- Followed safety processes for all manual and electric cleaning equipment.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed routine maintenance checks, notifying management of needed repairs.
- Inspected all areas to ensure compliance with safety standards.
- Provided support during plant shutdowns and start-ups as required.
- Trained new personnel on safety procedures and best practices for cleaning operations.
Seasonal Worker
Norana Bulbs Ltd
, Gore
07.2021 - 07.2023
- Participated in the loading and unloading of harvested products and supplies.
- Prepared produce for sale and consumption by picking, cleaning, and packing with labels.
- Kept detailed records of crop production, livestock health, and equipment maintenance.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Assisted in the planting, cultivating, and harvesting of crops, ensuring timely and efficient processes.
- Communicated effectively with other staff members about customer needs.
- Trained new employees on store policies and procedures.
- Participated in inspection, grading and post-harvest treatment of crops.
- Monitor field conditions to determine crop readiness and sustainability.
- Forklift operator
- Night Shift supervisor
- All round full time staff member
Education
Level 4 - Small Business Management
Southern Institute of Technology
Invercargill 11-2019
Level 4 - Business Administration And Technology
Southern Institute of Technology
Invercargill 08-2019
NCEA Level 1 & 2 -
St Peters College Gore
Gore12-2013
Skills
- Scheduling
- Account updating
- Schedule mastery
- Empathy and patience
- Punctuality and reliability
- Time management
- Strong teamwork
- Customer relations
- Administrative support
- Positive and professional
- Multitasking and organization
Timeline
Customer Service Representative
Liquorland Gore
01.2024 - 01.2025
Industrial Cleaner
Alliance Group Mataura
10.2023 - 01.2024
Seasonal Worker
Norana Bulbs Ltd
07.2021 - 07.2023
Level 4 - Small Business Management
Southern Institute of Technology
Level 4 - Business Administration And Technology
Southern Institute of Technology
NCEA Level 1 & 2 -
St Peters College Gore