Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Ellingford

Christchurch,Christchurch

Summary

I am a positive, upbeat, and reliable person. In the workplace I contribute to the team by using my leadership skills such as problem solving, time management and empathy to create welcoming and enjoyable experiences for guests all while maintaining high standards of service. I have a solid understanding of customer service principles and the importance of teamwork and punctuality in a fast-paced environment. I am always committed to helping in any situation and catering to the needs of others before my own . I thrive in stressful situations and am able to actively resolve issues on the go. I love exercise and creating new memories with friends and family. I have been a dedicated Netball player for the majority of my life and the sport itself has taught me many skills including relationship building, teamwork and communication which I find to be incredibly important skills to have throughout life.

Overview

2
2
years of professional experience

Work History

FOH Team Member

Dune Cafe
06.2023 - Current
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.

Deli Assistant

New World Marshlands
11.2022 - 04.2023
  • Assisted with training new employees on deli procedures, helping maintain a consistent level of service across all staff members.
  • Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
  • Monitored product quality closely by checking expiration dates and rotating stock accordingly.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

High School Diploma -

Avonside Girls' High School
Christchurch, NZ
12-2024

Skills

  • Complaint handling
  • Training and mentoring
  • Multitasking Abilities
  • Excellent communication
  • Health code compliance
  • Relationship building
  • Reliability
  • Professionalism

Timeline

FOH Team Member

Dune Cafe
06.2023 - Current

Deli Assistant

New World Marshlands
11.2022 - 04.2023

High School Diploma -

Avonside Girls' High School
Emma Ellingford