Emma Elston
Christchurch,CAN
Summary
21 year old professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Duty Manager
Sumner Social Bar and Restaurant
11.2021 - Current
- Progressed from Front of House Waitress to Barista, Bartender, and Duty Manager.
- Supervise opening and closing shifts, ensuring smooth daily operations.
- Collaborate with chefs and venue managers for event planning and execution.
- Train new staff members and oversee team performance.
- Handle cash management, stock ordering, and venue procedures
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Delicatessen Clerk
New World Durham Street
04.2021 - 10.2021
- Worked in a fast-paced deli department, preparing food and ensuring food safety.
- Provided excellent customer service and collaborated with a large team.
- Developed essential skills in food preparation and quality control.
- Conducted regular inventory checks, minimizing product waste and maintaining optimal stock levels.
- Balanced multiple responsibilities such as cashier duties, order preparation, and stock replenishment without compromising on service quality.
Education
Bachelor of Criminal Justice -
University of Canterbury
Christchurch, New Zealand, NZ11-2024
High School Diploma -
St Andrews College
Christchurch 11-2021
Skills
- Leadership & Team Management
- Training & Staff Development
- Event Planning & Execution
- Customer Service & Conflict Resolution
Certification
Full Drivers License
Licence Controller Qualification (LCQ)
Current Duty Managers Certificate
Timeline
Duty Manager
Sumner Social Bar and Restaurant
11.2021 - Current
Delicatessen Clerk
New World Durham Street
04.2021 - 10.2021
Bachelor of Criminal Justice -
University of Canterbury
High School Diploma -
St Andrews College
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