Emma Enstrom
Auckland,New Zealand
Summary
Passionate, experienced and self-motivated eCommerce Development Specialist at Woolworths New Zealand, leveraging over 7 years of diverse customer service experience across various retail settings. In my current position, I primarily focus on how we as a business can continue to deliver seamless customer shopping experiences in the online pickup space. My responsibilities include project management, stakeholder management, continuous improvement, creation of training material and facilitation of training sessions, change management, risk mitigation and customer research.
Overview
7
7
years of professional experience
Work History
Ecommerce Development Specialist
Woolworths NZ
North Shore, Auckland
10.2022 - Current
- Successfully rolled out initiatives designed to enhance team and customer journeys in over 86 stores nationwide in the online pick up space
- Created and lead Proof of Concepts
- Scoping locations for placement of future initiatives
- Supported project go lives
- Played a key role in the Acts of Violence Safety Review for stores nationwide
- Used KPI's to determine continuous improvement opportunities
- Risk Mitigation
- Curated training material and videos to train store team
- Conducted training sessions
- Stakeholder management
- Project management
Store Manager
Accent Group - Vans Albany
Auckland, New Zealand
10.2021 - 10.2022
- Reviewing team sales / Reporting / Sales driving
- Managing a team of 7 Employees
- Working towards and achieving monthly targets
- Working alongside / under wage% allocations
- Providing Live feedback and Team training
- Brought forth excellent multitasking and prioritizing skills
- Brought forth a self-motivated attitude and a commitment to my customers and Team
- Worked to ensure a positive and hassle-free customer experience
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities
- Merchandising based on Top Sellers
- Stock Receipting.
3IC - Womenswear Manager
North Beach
Albany, Auckland
09.2020 - 10.2021
- Floor Management
- Managed a team of 15+ employees
- Reviewing Sales and Providing Feedback to improve
- Identifying key sales opportunities
- Staff Training
- Restocking merchandise
- Floor Planning based on Top sellers
- Improving and Maintaining KPI's
- Visual Merchandising
- Reorders - placing restocking orders to HO based on Reporting.
Store Manager
3 Wise Men
Auckland, New Zealand
06.2020 - 09.2020
- Maintaining and Improving KPI's for the overall Store
- Managed a team of 5 employees
- Working directly with General Manager & Regional Manager to identify any opportunities to improve overall turn over of Sales, Product, Team results
- Rostering under wage % allocation
- Sales Driving
- Providing Team training
- Stock Receipting
- Merchandising shop floor based on reporting for Top sellers
- Marketing.
Travel Agent
Flight Centre
Mairangi Bay, Auckland
01.2020 - 03.2020
- Answered questions and concerns relating to travel and airport procedures
- Planned in detail Client travel
- Created Client Itineraries
- Work towards Monthly Targets & KPI's
- Answered Client phone calls / Emails / Online queries
- Always was in attendance at Client building events.
Storeroom Manager
North Beach
Silverdale, Auckland
07.2017 - 01.2020
- Stock management
- Inventory reporting
- Stock takes
- Receiving / Exporting goods
- Working alongside Operations managers/ Buyers / Stock Administrators
- Overseeing product preparation before it goes onto the shop floor
- Packing online orders
- Receipting and signing off Invoices.
Education
NCEA L1, L2 -
Whangaparaoa College
11.2018
Skills
- Good communication skills
- Multitasking
- Critical thinking and problem solving
- Effective time management
- Ability to work well in a team
- Research and analysis
- Stakeholder management
- Leadership
- Customer service
- Adaptability
- Attention to Detail
- Public Speaking
- Ability to work under pressure
- Conflict resolution
Timeline
Ecommerce Development Specialist
Woolworths NZ
10.2022 - Current
Store Manager
Accent Group - Vans Albany
10.2021 - 10.2022
3IC - Womenswear Manager
North Beach
09.2020 - 10.2021
Store Manager
3 Wise Men
06.2020 - 09.2020
Travel Agent
Flight Centre
01.2020 - 03.2020
Storeroom Manager
North Beach
07.2017 - 01.2020
NCEA L1, L2 -
Whangaparaoa College
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