GOD, family and my dog
Emma Fainu
Debt Collector
Auckland
Summary
I’m a highly motivated person who always gives my best in everything I do. Being involved in various sports has taught me how to work well in a team, but I’m also comfortable working independently when needed. As a Credit Controller, I've learned to adapt quickly and am a fast learner, always finding ways to improve and stay ahead of challenges. Working with children has also been a valuable experience that opened my mind to different environments and cultures. It has taught me the importance of empathy and has helped me stay grounded and humble in both my personal and professional life.
Overview
9
9
years of professional experience
Work History
Regional Credit Controller
Limelight Financial Services Limited
Auckland, Auckland
04.2021 - Current
- Collections : Proactively followed up on overdue invoices and managed aged debt to reduce outstanding balances, including sending reminders, negotiating payment plans, and liaising with clients.
- Account Reconciliation : Regularly reconciled accounts to ensure the accuracy of payments and credits, investigating discrepancies and resolving issues in a timely manner..
- Reporting : Generated detailed reports on credit risk, collections progress, and outstanding debt for senior management, providing insights and recommendations for improvement.
- Debt Recovery : Managed escalation of difficult cases, including working with legal teams for more complex recoveries when necessary.
- Overlooked 200 to 300 clients, as I looked after my own branch (Panmure)
Call Centre Agent
Telnet
Auckland, Auckland
07.2016 - 03.2021
- Sovereign - selling life insurance as well as AMI and State insurance where Sovereign is the underwriter.
- Q card for Fisher Paykel - selling credit card insurance.
- Marac - offering new car deals to customer's who are near the end of their finance.
- 2 degrees - selling Broadband and also selling deals to prepay customers.
- Genesis Energy - which are cold calls, giving them the best rates and deals for electricity and Gas.
- Taking inbound calls for Vector, Lotto and The NZ elections.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Education
Bachelor of Business Administration And Management - Business
Auckland University of Technology
Auckland 03.2016 - 07.2015
Certificate - Business
Auckland University of Technology
Auckland 07.2015 - 07.2015
Skills
Continuous improvement mindset
Debtor monitoring
Assertiveness in collections
Collection strategy development
Credit control procedures
Follow-up strategies
Payment plan creation
Teamwork and collaboration
Problem-solving
Goal setting
Time management
Attention to detail
Interests
Timeline
Regional Credit Controller
Limelight Financial Services Limited
04.2021 - Current
Call Centre Agent
Telnet
07.2016 - 03.2021
Bachelor of Business Administration And Management - Business
Auckland University of Technology
03.2016 - 07.2015
Certificate - Business
Auckland University of Technology
07.2015 - 07.2015
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