Emma Maree Hayward
Patumahoe
Summary
Dynamic leader with proven expertise in staff management and decision-making, honed at Woolworths New Zealand and The Warehouse Group. Excelled in training and mentoring teams to enhance efficiency and customer satisfaction. Skilled in optimizing operations and achieving goals, demonstrating a strong blend of strategic planning and interpersonal abilities.
Overview
8
8
years of professional experience
Work History
Supervisor
Woolworths New Zealand
06.2019 - Current
- FRESH FOOD SUPERVISOR 2019-2021
- ONLINE PICKER 2020-PRESENT
- CHECKOUT SUPERVISOR 2021-PRESENT
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Ensured the department was set to function for the day- cash and restricted item handling
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Staff Member
The Warehouse Group
06.2017 - 03.2018
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Ensured shelved were stocked and tidy
- Established positive relationships with customers and other staff members.
Education
Undergraduate - Bachelor of Laws/Bachelor of Social Sciences
University of Waikato
Hamilton, NZ11-2027
Diploma - Health
Wintec
Hamilton, NZ07-2019
High School Diploma -
Fairfield College
Hamilton, NZ11-2017
Skills
- Training and mentoring
- Staff management
- Decision-making
- Goal oriented
- Customer service
- Task delegation
- Time management
- Multitasking
Timeline
Supervisor
Woolworths New Zealand
06.2019 - Current
Staff Member
The Warehouse Group
06.2017 - 03.2018
Undergraduate - Bachelor of Laws/Bachelor of Social Sciences
University of Waikato
Diploma - Health
Wintec
High School Diploma -
Fairfield College
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