TRACY KING
Summary
A proactive and customer-centric professional, I bring a rich history of roles emphasising strong interpersonal, communication, and managerial skills. With experience spanning park management to retail, my background uniquely equips me to provide top-notch service, especially in settings that prioritise customer wellness and satisfaction. My counselling education further boosts my ability to connect and communicate with customers, making me a valuable addition to any retail environment, particularly one focussing on personal care and wellness.
Overview
13
13
years of professional experience
Work History
Deli Manager
New World, Whitianga
05.2020 - Current
- Oversee operations in the deli department, ensuring fresh product availability and high-quality customer service
- Manage staff rosters, training, and performance, ensuring a streamlined and customer-centric team
- Utilise strong interpersonal skills to interact with diverse customers, tailoring service to individual needs.
Assistant Park Manager
Seabreeze Holiday Park, Whenuakite
07.2018 - 04.2020
- Managed daily operations including reception and administrative duties
- Ensured excellent customer service, addressing enquiries and resolving conflicts
- Handled bookings and correspondence with a high degree of professionalism
- Assumed sole responsibility for the park during designated periods.
Receptionist
Bowentown Holiday Park
07.2017 - 07.2018
- Front office operations including bookings, customer interactions, and clerical tasks
- Consistently provided professional and friendly service to customers
- Efficiently handled office administration and email correspondence.
Assistant Park Manager
Beachaven Holiday Park
09.2013 - 02.2015
- Spearheaded park operations including reception and day-to-day activities
- Entrusted with sole charge of the park, ensuring smooth operations and guest satisfaction
- Managed customer service and performed general duties integral to park functionality.
Student Counsellor
Papatoetoe Intermediate
02.2011 - 12.2012
- Provided guidance and support to students, promoting their mental and emotional wellbeing.
Education
Diploma - Counselling (Children and Youth
Manukau Institute of Technology
2012
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Penrose High School
1996
Skills
Customer Service : Skilled at fostering meaningful relationships with customers and understanding their needs
Sales & Retail : Experience in promoting products and ensuring customer satisfaction in retail settings
Team Collaboration & Leadership : Proven ability to lead teams efficiently while fostering a collaborative environment
Communication & Conflict Resolution : Proficient at addressing concerns, feedback, and resolving conflicts with ease
Adaptability : Flexible and versatile, able to quickly adapt to new products, services, and environments
Timeline
Deli Manager
New World, Whitianga
05.2020 - Current
Assistant Park Manager
Seabreeze Holiday Park, Whenuakite
07.2018 - 04.2020
Receptionist
Bowentown Holiday Park
07.2017 - 07.2018
Assistant Park Manager
Beachaven Holiday Park
09.2013 - 02.2015
Student Counsellor
Papatoetoe Intermediate
02.2011 - 12.2012
Diploma - Counselling (Children and Youth
Manukau Institute of Technology
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Penrose High School
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