Emma Henson
Lower Hutt,WGN
Summary
I am a proven leader at Woolworths New Zealand, I enhance customer satisfaction and team efficiency through expert problem-solving and exceptional communication. I am responsbile for training new staff, ensuring high accuracy in multitasking environments. Achievements include maintaining calm under pressure and fostering a collaborative team spirit, demonstrating reliability and attention to detail.
Overview
3
3
years of professional experience
Work History
Online Supervisor
Woolworths New Zealand
10.2021 - Current
- Enhance customer satisfaction by efficiently addressing and resolving online inquiries.
- Stay professional when dealing unhappy or angry customers.
- Achieved high accuracy rates via effective time management strategies when fulfilling multiple simultaneous orders.
- Train new members to the team in a friendly and efficient matter.
- Apply strong leadership skills and problem-solving to maintain team efficiency.
Education
High School Diploma -
Naenae College
Lower Hutt, NZ11.2023
Skills
Employee Training
Employee Motivation
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Multitasking
Reliability
Excellent Communication
Accomplishments
- Received online picker of the year in 2022 and 2023
- Clean class 1 full New Zealand license
- Began supervising my team in 2022
Additional Information
I am also a working student, at a local riding school where I keep my own horse. This involves me going out on a certain days to help out in exchange for experience and opportunity. This role has provided myself with the skills to work independently and make decisions accordingly.
Timeline
Online Supervisor
Woolworths New Zealand
10.2021 - Current
High School Diploma -
Naenae College
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