Emma Hobbs
Cambridge,WKO
Summary
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software. Along with my racing and sport horse background. I am happy to work sole charge or as part of a team. I am very adaptable and very keen to explore new career options.
Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, staff, collecting payments and resolving issues.
Overview
16
16
years of professional experience
Work History
Logistics Manager
Majestic Horse Floats
Cambridge
11.2022 - Current
- Coordinated with clients to ensure timely deliveries of horses.
- Maintained relationships with key people like customers, drivers and other staff.
- Oversaw drivers to ensure proper handling of horses.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Managed day-to-day operations related to transporting horses.
- Collaborated with other departments to develop strategies that align with company objectives.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Investigated claims of damaged property and horses in order to determine cause and remedy.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Resolved customer complaints related to shipping issues or delays in transit times.
- Identified and resolved transport errors.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on bookings for clients.
Retail Assistant
Summit Grains And Saddlery
Cambridge, WKO
02.2019 - 11.2022
- Balanced and organized cash register by handling cash and counting change.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Ordering stock, receiving into the system and doing stock takes.
Senior Stable Hand
Pike Racing
Cambridge, WKO
10.2012 - 01.2019
- Travelled around New Zealand and to Australia with racehorses. Sole charge.
- Vet care of racehorses
- Managing staff.
- Worked flexible hours; night, weekend, and holiday shifts.
- Daily care of multi million dollar living assets.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team-building activities to enhance working relationships.
Stable Hand
Kingsclere Racing
Cambridge, WKO
12.2008 - 04.2012
- Kept animal coats clean and healthy with regular washing, grooming and trimming.
- Prepped horses for travel.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained saddles, bridles and riding gear and helped fit items to specific horses.
- Traveled around New Zealand and to Australia with race horses.
- Vet care
Education
Community Coach Certificate
Kyrewood
10.2006
Sport Horse Certificate -
Wintec
Hamilton, WKO10.2005
Skills
- Excellent Written and Verbal Communication
- Cash Register Operations
- Merchandising and Display
- Ability to Lift 30kg
- Providing Feedback
- Forklift license
- Retail Metrics and Goals
- POS System Operations
- Sole charge
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Retail Operations Management
- Engaging with Diverse Customers
- Merchandise Recommendations
- Energy and Physical Stamina
- Merchandise Receiving and Handling
- Retail Merchandising
- Sales and Promotions
- Occupational Health and Safety
- Credit and Cash Transactions
- Housekeeping Duties
- Special Orders
- Customer Assistance
- Logistics
References
Tony Pike-027 287 3002
Pike Racing.
Grant and Heather Hill- 0800 454 888
Former owners of Summit Grains and Saddlery.
Nicole Brown- 027 292 9296
Team member at Pike Racing and Majestic Horse Floats.
Timeline
Logistics Manager
Majestic Horse Floats
11.2022 - Current
Retail Assistant
Summit Grains And Saddlery
02.2019 - 11.2022
Senior Stable Hand
Pike Racing
10.2012 - 01.2019
Stable Hand
Kingsclere Racing
12.2008 - 04.2012
Community Coach Certificate
Kyrewood
Sport Horse Certificate -
Wintec