Emma Hunt

• Founded (with my husband) and managed E.D.S a heavy diesel mechanical business, growing revenue to $4 million in 7 years.
• Managed day-to-day business operations.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Arranged travel accommodations for groups, couples etc.
• Maintained up-to-date knowledge of cruise industry trends, regulations and best practices to better serve customers.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Helped customers with passport and visa applications.

• Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
• Handled sensitive personal data with discretion.
• Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
• Have used GAL system for flight bookings and
• Assessed client needs and recommended appropriate products and services to meet preferences and budget.
• Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel sales.
• Followed up with customers to increase customer service with travel plans.

Highest acheivement was 2008 becoming a $2 million consultant (attending the International Ball in Hawaii) and becoming NZ's most improved consultant the same year.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.

During this time, my partner and I moved to Italy as he was employed as a rugby player/coach. I completed International and National Liaison officer duties where and when required.

• Managed day-to-day department operations with effective workflow coordination.
• Assisted operations manager with planning of routine operations and special projects.
• Monitored and updated inventory levels and maintained accurate records of inventory and stock movements. (Players clothing & playing gear)
• Organised transport and accommodation for all teams from the B team down to U13 yr olds. This included their daily meals.
• Carried out Liaison officer duties where required for incoming teams.
• Provided administrative support with accurate document preparation and data entry.
• Collaborated with other departments to foster smooth operation of daily processes.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
• Proofread and edited documents for accuracy and grammar.