Emma Hyslop
Otorohanga,WKO
Summary
Experienced in staff training, event management, business planning and revenue growth.
Skilled in inventory control, process optimization and sustainability initiatives, ensuring cost- effective and environmentally responsible operations.
Confident and continually growing knowledge in using applications such as Power BI, D365 Finance and operations, Snaphire and deputy for data driven decision making, recruitment and financial management.
Committed to delivering not only high standards of service but creating an memorable guest experience.
Overview
15
15
years of professional experience
Work History
Food and Beverage Supervisor
Waitomo Glowworm Caves
09.2023 - Current
- Operations and service excellence - Played a key role in overseeing daily operations, ensuring compliance with health regulations, and maintaining high service standards.
- Staff training and Management - Conducted training sessions, constructive feedback, mentoring employees and creating a high morale .
- Strategic Business planning - Collaborated with senior management to develop and execute a business plan for FY25 and FY26.
- Revenue growth - Boosted Hot drink sales by 361% ( Dec 2023 - Dec 2024) by pitching and securing a partnership with Dilmah Teas.
- Sustainability initiatives - Led sustainability projects with Biopak and Dilmah, improving kaitiakitanga as part of the tiaki promise.
- Administration and Technology - Utilized Power BI for ongoing training in tourism trends and applied D365 F&O, Snaphire and Deputy for recruitment, scheduling, payroll and invoice processing.
- Events and catering management - Organized and executed events and catering orders, ensuring a seamless operation, exceeding client expectations.
- Process optimization - Streamlined operations by developing and improving SOP's for efficiency and consistency.
- Menu development - Collaborated with chefs to create seasonal menu items based on local ingredients and demographics.
- Adaptability and problem solving - Efficiently managed and adapted to unforeseen changes in tourism trends and staffing levels without compromising high standards.
Child Minder
Various Families
01.2010 - 09.2023
- Preparing health, age-appropriate meals.
- Assist children with homework assignments, school work, maintaining daily routine.
Office Assistant
National Car Parts
11.2022 - 02.2023
- Interacting with customers by phone, email or in-person to provide information, assist with queries, tracking and processing orders.
- Generate picking slips, invoices & quotes
- Courier & freight management.
Food and Beverage Supervisor
Woodhouse Mountain Lodge
03.2022 - 11.2022
- Trained & managed service staff.
- Maintained high quality standards of service.
- Assisted in all areas of operations from reception to housekeeping when needed.
- Event and conference co-ordination.
- Improved average alcohol spend per guest .
- Supervised selection, ordering and inventory controls of alcohol.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand.
- Collaborated with kitchen to create and improve dining menus.
Waitress
The Village Inn
01.2022 - 02.2022
- General waitron duties.
Waitress
Verde Cafe
01.2022 - 02.2022
- General waitron duties.
Cafe Assistant
Geraldine Orchard Farm Shop And Cafe
11.2021 - 01.2022
- Preparation of food & beverage.
- Customer service
- Barista
Shop Assistant
La Petite France Cafe And Factory Shop
05.2021 - 10.2021
- Product display design
- Worked weekend markets; barista work, sales, food preparation.
- Assistance with onsite management of monthly events such as local music concerts.
Office Assistant
Petal Accounting
01.2021 - 10.2021
- General clerical and reception duties.
- Processed invoices and expenses using QuickBooks accounting system.
- Reorganisation of filing facilities to allow for an easier and more efficient retrieval of documents.
Tutor
Angela Ferguson
12.2020 - 09.2021
- Worked with individual students to complete homework and school assignments through identifying learning weakpoints, and implementing fun, engaging activities to best improve students overall knowledge and understanding.
Store Manager
Romesco Olives
06.2018 - 03.2021
- Store management on weekends and during food and wine festivals.
- Inventory and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Extensive product and brand knowledge
Butchery Assistant
Merrivale Butchery
01.2017 - 12.2018
- Prepared meat for packaging and sale.
- Worked on a point of sale system to process sales.
Market Salesperson
Various Employers
12.2018 - 12.2018
- Promoted and sold products.
- Offered friendly and efficient service to customers.
- Set-up and maintained stall.
Teacher Aide
Laddsworth Primary School
12.2017 - 12.2017
- Supported student learning objectives through one-on-one assistance and small group interaction.
- Assisted teachers with classroom management and document coordination.
Education
Mangers Certificate -
Service IQ
10-2024
First Aid Level 1 -
St Johns
09-2024
Certificate in International Hotel Management -
Learning Cloud
2022
National Senior Certificate -
Howick High School
12.2020
Certificate in Leadership -
Rotary International
07.2018
Skills
- Event and conference management
- Menu development
- Revenue growth
- Staff training and management
- Inventory and cost management
- Process optimization
- Problem solving and strategic planning
- Barista Trained
- Bar management
- Food safety compliance
- Power BI and D365 Finance and operations knowledge
- Policies development
Work Summary
- Sept 23 - Current: Food & Beverage Supervisor - Waitomo Glowworm Caves
- Nov 22 - Feb 2023: Office Assistant - National Car Parts
- Jan 20 - September 2023: Child Minder - Various families (South Africa & New Zealand)
- Mar to Nov 22: Food & Beverage Supervisor - Woodhouse Mountain Lodge
- Jan to Feb 22: Waitress - Verde Cafe
- Jan to Feb 22: Waitress - The Village Inn
- Nov to Jan 22: Cafe Assistant - Geraldine Orchard Cafe
- May to Dec 21: Shop Assistant - La Petite France
- Jan to Oct 21: Office Assistant - Petal Accounting
- Dec to Sep 20: Tutor - Angela Ferguson
- June 18 to Mar 21: Store Manager - Romesco Olives
- Jan 17 to Dec 18: Butchery Assistant - Merrivale Butchery
- Dec 2018: Market Salesperson - Private Employer
- Dec 2017: Teacher Aide - Laddsworth Primary School
Accomplishments
- Overall winner for company challenge: STEPtember. Most steps completed company-wide for the month of September.
- Employee of the month: August 2022 - Woodhouse Mountain lodge.
- Representative to help organise school events and dances.
- Recycling representative for the Green Flag schools' initiative.
- Selected as Deputy Head Prefect for Howick High School 2020.
- 1st place Gym and Fitness Howick 2021 Bootcamp Challenge.
- Selected to swim for the Howick High School Swim Team 2015- 2020.
- Completed Midmar Mile swim race 4 years in a row.
Additional Information
- Referee names and contact details will be provided on request.
- Willing to undertake pre-employment medical, drug test and criminal conviction check when required.
- New Zealand Resident.
Timeline
Food and Beverage Supervisor
Waitomo Glowworm Caves
09.2023 - Current
Office Assistant
National Car Parts
11.2022 - 02.2023
Food and Beverage Supervisor
Woodhouse Mountain Lodge
03.2022 - 11.2022
Waitress
The Village Inn
01.2022 - 02.2022
Waitress
Verde Cafe
01.2022 - 02.2022
Cafe Assistant
Geraldine Orchard Farm Shop And Cafe
11.2021 - 01.2022
Shop Assistant
La Petite France Cafe And Factory Shop
05.2021 - 10.2021
Office Assistant
Petal Accounting
01.2021 - 10.2021
Tutor
Angela Ferguson
12.2020 - 09.2021
Market Salesperson
Various Employers
12.2018 - 12.2018
Store Manager
Romesco Olives
06.2018 - 03.2021
Teacher Aide
Laddsworth Primary School
12.2017 - 12.2017
Butchery Assistant
Merrivale Butchery
01.2017 - 12.2018
Child Minder
Various Families
01.2010 - 09.2023
Certificate in International Hotel Management -
Learning Cloud
National Senior Certificate -
Howick High School
Certificate in Leadership -
Rotary International
Mangers Certificate -
Service IQ
First Aid Level 1 -
St Johns
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