Summary
Overview
Work History
Education
Skills
Timeline
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Emma-Jane Casse

Whangamata,WKO

Summary

Adept at fostering client relationships and enhancing customer satisfaction. My expertise in time management and financial administration streamlined operations, boosting client retention. Continuously advancing my craft, I prioritize hygiene and safety, ensuring top-notch service quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

29
29
years of professional experience

Work History

Nail Technician

Owner Operator Independent
01.2018 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Communicated effectively with management concerning important customer issues.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.

Hairstylist

Sorensons
01.2009 - 12.2017
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Hairstylist

Schnips PhD
04.2005 - 12.2008
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.

Hairstylist

Servilles Missionbay
01.1996 - 04.2005
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Developed loyal following of clients by providing high-quality services.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.

Education

Hairstylist - Hairstyling

Servilles Academy
Auckland, AUK
01.1996

Diocesan School For Girls
Auckland, AUK

Advanced Certificate In Xero - Accounting Technology And Bookkeeping

Careers Academy
Australia
06.2024

Bookkeeping - Accounting Technology And Bookkeeping

Careers Academy
Australia
06.2024

Nail Technician - Nail Technician

Monaco Nail Academy
Auckland, AUK
11.2019

Skills

  • Customer Service
  • Time Management
  • Client service quality
  • Financial Administration

Timeline

Nail Technician

Owner Operator Independent
01.2018 - Current

Hairstylist

Sorensons
01.2009 - 12.2017

Hairstylist

Schnips PhD
04.2005 - 12.2008

Hairstylist

Servilles Missionbay
01.1996 - 04.2005

Hairstylist - Hairstyling

Servilles Academy

Diocesan School For Girls

Advanced Certificate In Xero - Accounting Technology And Bookkeeping

Careers Academy

Bookkeeping - Accounting Technology And Bookkeeping

Careers Academy

Nail Technician - Nail Technician

Monaco Nail Academy

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Emma-Jane Casse