Emma Keefe
Whangarei
Summary
Accomplished Branch Manager with a proven track record at Postie, enhancing customer satisfaction and exceeding sales targets through effective branch operations management and exceptional customer service. Skilled in coaching and mentoring, with a keen attention to detail, I consistently lead teams to achieve and surpass objectives.
Results-driven experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
6
6
years of professional experience
Work History
Branch Manager
Postie
07.2019 - 01.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Bar Manager
the Grand Whangarei
03.2019 - 05.2020
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Beauty Therapist
Evolution Beauty
01.2017 - 01.2019
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
No Degree - Ncea Level 1
Whangarei Girls High
Whangarei, NZ08-2004
Skills
- Branch operations management
- Customer service
- Excellent time management skills
- Customer relationships
- Attention to detail
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
Timeline
Branch Manager
Postie
07.2019 - 01.2023
Bar Manager
the Grand Whangarei
03.2019 - 05.2020
Beauty Therapist
Evolution Beauty
01.2017 - 01.2019
No Degree - Ncea Level 1
Whangarei Girls High
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