Emma Kendrick

We had 4 x brands, The Moving Company, NZ Vanlines, Ausmove and NZ Movers. Throughout my time with the Moving Company I worked with three of the four brands

• I established initial client relationships before during, and after the initial inquiry and followed up with quotations
• Priced, quoted, invoiced and then managed bookings from start to finish for all types of relocations ie essential documents for, Local, domestic or / International
• I enhanced customer satisfaction by responding promptly to inquiries and addressing ongoing concerns professionally.
• I increased sales revenue and exceeded my targets by developing and implementing my own presentation style and report building technique. I also strengthened client relationships through regular communication and excellent customer service.
• Managed time efficiently in order to complete all tasks within deadlines.

Throughout my time at Crown I had varied sales roles from Customer Service, Coordination of the residential sales team. I was for contracts from other branches ie virtual and in home surveys.

• Met and excelled in our sales and KPI targets
• Regular follow up after quoting processes to maintain our relationship and secure the business
• Maintained a customer driven environment where the customers needs always came first
• Maintained 100% accurate documentation for the customers and our team
• Sold insurance cover for clients for the various jobs undertaken

• Resolved credit card disputes.
• Optimized call centre productivity by efficiently handling high volumes of inbound calls related to credit cards.
• Enhanced client retention rates by providing account management services for existing credit card holders.
• Streamlined application processes for faster approval times, resulting in increased new account acquisitions.