Emma Laurie-Thompson
New Plymouth,TKI
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Duty Manager
Peggy Gordons
Central, New Plymouth
01.2019 - 01.2023
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Delegated work to staff, setting priorities and goals.
- Responded to customer questions regarding products, prices and availability.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Responded promptly to any emergency situations that arose during shifts.
Sports Co-Ordinator, Coaching, Sales Assistant
Action Indoor Sport Business
Central, Waiwhakio, Auckland, Taranaki, Palmerston North And Napier
01.2013 - 01.2023
- Settled disputes or helped solve other customer concerns.
- Organized teams, scheduled practices, and planned tournaments.
- Created marketing materials such as flyers and posters to promote upcoming games.
- Monitored activities to enforce rules and safety procedures or arrange removal of unruly patrons.
- Developed and implemented sports programs for youth athletes.
- Facilitated communication between coaches, parents, and players regarding team goals and expectations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw budgeting and financial management.
Education
NCEA 1, 2 And 3
Taradale High School, Freyberg High School And New
Palmerston North, Napier And Taranaki12-2014
Skills
- Calm under pressure
- Teamwork and collaboration
- Quality assurance
- Analytical thinking
- Dependability and honesty
Accomplishments
- New Zealand Indoor Netball Representative, 3 gold medals and 2 Tri-Nation Series Tours
References
References available upon request.
Timeline
Duty Manager
Peggy Gordons
01.2019 - 01.2023
Sports Co-Ordinator, Coaching, Sales Assistant
Action Indoor Sport Business
01.2013 - 01.2023
NCEA 1, 2 And 3
Taradale High School, Freyberg High School And New
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