Emma Light
Auckland,New Zealand
Summary
With over seven years of experience in freight forwarding, I've developed a passion for customer-centric roles, evident throughout my career journey. This dedication has enabled me to forge meaningful connections and cultivate strong relationships with clients, and colleagues ultimately driving ongoing business success. Balancing the goals of both company performance and client satisfaction has been a key priority, showcasing my ability to prioritize effectively. Now, I'm eager to transition into a new career where I can apply the valuable skills I've gained in the freight industry to new and exciting challenges.
Overview
8
8
years of professional experience
Work History
Account Management /Customer Care Representative
Gebruder Weiss
04.2023 - Current
- Facilitate client meetings to discuss shipping requirements, negotiate rates, and address any issues or concerns, ensuring alignment with client expectations and company objectives.
- Collaborate closely with internal and external teams, to coordinate shipments, resolve operational challenges, and optimize processes for maximum efficiency.
- Handle account management duties, including maintaining client accounts, updating client profiles, and ensuring accurate billing and invoicing.
- Analyze shipping data and trends to identify opportunities for cost savings, process improvements, and enhanced customer satisfaction.
- Demonstrate strong organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced, deadline-driven environment.
- Utilize excellent communication and interpersonal skills to build and maintain positive relationships with clients, suppliers, and team members, fostering collaboration and driving success.
- Manage end-to-end air and sea import/export operations, overseeing bookings from origin to final delivery, ensuring timely and efficient transportation of goods.
- Serve as the primary point of contact for clients, providing exceptional customer service and addressing inquiries, concerns, and requests promptly and professionally.
Global Forwarding Agent
C.H. Robinson
06.2022 - 04.2023
- Maintaining current customer relationships and assisting with on-boarding new customers.
- I was involved in the life cycle of import shipments from ordering at origin to delivery to the client in New Zealand
- Quoting the customers and creating & maintaining rate cards for the larger customers
- Advised customers about new freight products and assisted customers in determining best products for their specific business needs.
- Educated clients looking to sell or buy on current market conditions, legal requirements and pricing.
Customer Service Representative
Move Logistics
02.2021 - 06.2022
- I was a customer service representative for the High brook site's key accounts
- I arranged domestic distribution and transport for high-volume FMCG accounts and serviced many supermarkets and other key accounts nationally.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded proactively and positively to rapid change.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Customer Service / Import Air & Sea Operations
Rohlig Logistics
10.2018 - 12.2020
- I worked at Rohlig for just over 2 years doing a mixture of customer service & air and sea operations for their key accounts.
Customer Service / Operations
Shipco transport
04.2018 - 10.2018
- I specialized in all USA and Malaysia imports - doing deliveries, arranging customs clearance where needed, getting DG approval when required, liaising with different transport companies & dealing with clients & making sure they are always happy.
Cadet - Imports
Malcolm Total Logistics
07.2017 - 04.2018
- Import Customs Operations
Receptionist
Haynes Glass
03.2016 - 07.2017
Education
Business Management And Leadership Diploma -
Open Polytechnic
11.2023
Skills
- Effective Time Management
- Client relationship building
- Ability to Work Under Pressure
- Customer Service
- Microsoft Office
- Analytical Thinking
- Initiative and Problem-solving Abilities
- Sales support
- Invoicing
- Meeting KPI's
- Understanding Customer Needs
- Calm and Professional Under Pressure
Timeline
Account Management /Customer Care Representative
Gebruder Weiss
04.2023 - Current
Global Forwarding Agent
C.H. Robinson
06.2022 - 04.2023
Customer Service Representative
Move Logistics
02.2021 - 06.2022
Customer Service / Import Air & Sea Operations
Rohlig Logistics
10.2018 - 12.2020
Customer Service / Operations
Shipco transport
04.2018 - 10.2018
Cadet - Imports
Malcolm Total Logistics
07.2017 - 04.2018
Receptionist
Haynes Glass
03.2016 - 07.2017
Business Management And Leadership Diploma -
Open Polytechnic
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