Emma Lloyd
Plimmerton,Wellington
Summary
Dedicated and dynamic professional with valuable experience in real estate, property management, hospitality, retail management, and sales. Outgoing and hardworking professional accustomed to working with residents to address needs, maintain properties and drive profit and occupancy success. Skilled business manager with proven skills in operational and team leadership. Bringing several years of related experience combined with results-focused and quality-driven approach.
Overview
29
29
years of professional experience
Work History
Overseeing My Partners Businesses
Mark Hughes
Mana, Wellington
06.2024 - Current
- Monitored cash flow to ensure proper budgeting of resources.
- Updated website content regularly according to current trends within target markets.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Kept records for production, inventory, income, and expenses.
- Scheduled maintenance activities for equipment used by the business.
- Conferred with customers to understand needs and finalize purchase orders.
- Conducted market research to identify new opportunities for growth.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw daily operations of the business and provided guidance when needed.
- Kept up to date on regulatory changes affecting business operations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Property Manager
Agency Group Management
Wellington Central, Wellington
04.2021 - 06.2024
- Meeting and vetting prospective tenants.
- Handled all new tenancy sign-ups and tenancy agreements.
- Scheduling appointments with future tenants to view houses.
- Background checks are necessary to ensure we are selecting responsible people.
- Keeping owners updated on how I am getting on with filling their property.
- Managing tenancy terminations, expiries, and extensions.
- Undertaking quarterly property inspections.
- Conduct entry and exit inspections and reports.
- Experienced in all facets of tenancy or property management, including residential tenancy legislation.
- General office administration.
- Updated and maintained rental agreement files and documents.
- Understanding of the New Zealand Residential Tenancies Act of 1986.
- Providing full property management services to all of our landlords.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Resolved tenant complaints quickly and effectively, while ensuring customer satisfaction.
- Processed evictions, when necessary, in accordance with state laws and procedures.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Oversaw daily operations, maintenance, and administration of various properties.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Senior Business Development Manager
Smoke Alarm Testing Services
Wellington
05.2017 - 04.2021
- Cold and warm called 10-15 new and existing accounts per day.
- Developed a new customer base consisting of over 50 accounts.
- Managed budget forecasting, goal setting and performance reporting for all accounts.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Targeted new long-term business partner prospects and closed deals.
- Optimized current revenue streams by networking for additional business prospects with established clients.
- Contacted new and existing customers to discuss how specific service that could meet their needs.
- Cultivated relationships with Property Management Agencies throughout New Zealand.
- Answered customer questions regarding our service, prices and availability.
- Generated new sales opportunities through direct and telephone selling and emails.
- Continually built new client business within markets by pursuing strategic targets.
- Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Updated account plans based on changing markets, customer conditions and competitor activity.
- Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.
- Ensured client satisfaction ratings by actively listening and resolving customer's comments and concerns.
- Liaised with marketing personnel on best practices and protocol to maximize productivity.
- Maintained open and ongoing communication with clients to meet needs and expectations.
Sales Consultant
HRV
Wellington
09.2016 - 06.2017
- Assess customer needs and provide appropriate merchandise recommendations.
- Seek out personal sales opportunities to foster increased revenue.
- Evaluate contracts for completion and follow-up on in-progress sales.
- Identify prospective customers using lead generating methods.
- Build rapport through cold-calling potential customers.
- Complete documentation for product and service transactions.
- Maintain productive relationships with existing customers through exceptional follow-up after sales.
- Update database with accurate customer and sales information.
- Achieve monthly sales goals on a consistent basis.
Property Manager
Quinovic Property Management
Mana, Porirua
08.2014 - 09.2016
- Managed over 100 properties effectively and efficiently.
- Screened applicants for tenancy requirements.
- Communicated effectively with owners, residents, and on-site associates.
- Marketed available rental properties.
- Followed up on delinquent payments and coordinated collection procedures.
- Analyzed rental pricing strategy and recommended actionable improvements.
- Monitored building and tenant issues and reported to landlord.
- Scheduled contractors to address maintenance issues.
- Maintained original lease and renewal files for the management office.
- Delivered emergency 24-hour on-call service for any tenant issues.
- Performed final inspections at the end of tenancies.
- Maximized rental income while minimizing expenses through effective planning and control.
- Inspected property every 3 months, took pictures and wrote reports regarding findings for submission to the landlords.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Collected and maintained careful records of rental payments.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Maintained accurate records of all correspondence with and from tenants.
Co-owner
A1Sheds
Kapiti, Wellington
12.2012 - 08.2014
- Liaised with customers to provide exceptional sales and service.
- Responded to all customer inquiries thoroughly and professionally.
- Answered questions regarding product availability and shipment times.
- Entered data to ensure updated and accurate records management.
- Prepared shed designs and quotes.
- Composed and processed purchase orders and invoices.
- Maintained exceptional customer service ratings.
Project Manager
A1 Homes
Tauranga
03.2013 - 07.2014
- Directed all phases of housing projects from start to finish.
- Supervised team members and provided constructive feedback on work performance.
- Monitored time lines and addressed potential obstacles.
- Assessed vendor products and sustained positive vendor relationships.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Defined clear targets and communicated objectives to team members.
- Implemented a set of comprehensive tracking processes to monitor housing project performance.
Jockey
New Zealand Thoroughbred Racing
, NZ
01.2002 - 12.2012
- Rode horses at races, trials, jump-outs, and training tracks.
- Reported horse performance results to owners and trainers.
- Provided skillful horse care and handling to foster successful training.
- Demonstrated in-depth understanding of horse-racing rules, procedures, and tactics.
- Leveraged superior knowledge of horses and behavior.
- Applied expertise of nutrition and exercise requirements in order to meet weight restrictions.
Real Estate Agent
Harvey's Real Estate
Paraparaumu, Wellington
02.2007 - 04.2008
- Guided homeowners and buyers through the selling process.
- Educated clients on current real estate market rates.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Contacted potential clients via cold-calling.
- Assisted in developing marketing material for properties.
- Verified legal logistics to facilitate timely escrow closures.
- Followed up with prospects throughout the sales process.
- Gathered, distributed, and maintained all marketing material.
- Researched and remained apprised of the current market in the Kapiti Coast.
- Created and executed superior sales presentations.
- Showed residential properties and explained key features and benefits.
- Promoted property sales through advertisements, open houses, and listing services.
- Retained high referral rates and exceptional feedback from previous clients.
Foreman - Manager
Les Bridge Racing Stables
Sydney, NSW
03.2004 - 12.2006
- Worked directly with trainer to ensure the smooth stable operations and achieve the best horse performance.
- Communicated with owners regarding horses' welfare and performance.
- Provided skillful horse care and handling too foster successful training.
- Hired, trained, coached, and mentored staff.
Retail Manager
Just Jeans
Paraparaumu, Wellington
02.2000 - 12.2002
- Assigned employees to specific duties to best meet store needs.
- Scheduled and led weekly store meetings for all employees.
- Reported to the district manager regarding all store and staff issues.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Reordered inventory to fulfill predetermined levels.
- Instructed staff on appropriate handling of difficult and complicated sales.
- Hired, trained, and evaluated personnel in sales and marketing.
- Examined merchandise to verify correct pricing and display.
- Planned budgets and authorized payments and merchandise returns.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Completed profit and loss performance reports.
Bartender/Waitress
Village Inn
Paraparaumu, Wellington
05.2000 - 12.2001
- Demonstrated excellent communication and interpersonal skills to foster customer satisfaction.
- Retained current knowledge of menus and wine offerings.
- Prepared tables for customers.
- Adhered to establishment standards of food quality, health, and safety.
- Processed accurate cash, check, and credit card transactions.
- Pursued continuous personal learning and development opportunities.
- Answered customer telephone calls promptly and in an appropriate manner.
Apprentice Jockey
Karen Zimmerman
Levin
01.1996 - 01.2000
- Oversaw horse performance and liaised with owners and trainers.
- Assisted in training and handling of horses.
- Acquired knowledge of current horse racing operations and strategies.
- Built a strong knowledge base of horse behavior, nutrition, and exercise.
Education
Office administration level 3
Whitireia Polytechnic
2013
Reals Estate Agent License
Real Estate Course
2007
Jockeys license
Apprentice Jockey
College
Wellington girls
Skills
- Exceeds sales objectives
- Goal-oriented
- Efficient multitasking
- Proficient in Microsoft Office
- Project management
- Empowering leadership
- Customer service
- Staff training / development
- Workflow management
- Exceptional oral and written communication
- Concise time-management
- Business development
- Honest and trustworthy
- Dedicated team player
- Works well independently
- Positive and friendly
- Quick learning
- Client relationship management
- Creative problem-solving
- Resource allocation
- Team management
- Flexible and adaptable
- Business administration
- Software utilization
Timeline
Overseeing My Partners Businesses
Mark Hughes
06.2024 - Current
Property Manager
Agency Group Management
04.2021 - 06.2024
Senior Business Development Manager
Smoke Alarm Testing Services
05.2017 - 04.2021
Sales Consultant
HRV
09.2016 - 06.2017
Property Manager
Quinovic Property Management
08.2014 - 09.2016
Project Manager
A1 Homes
03.2013 - 07.2014
Co-owner
A1Sheds
12.2012 - 08.2014
Real Estate Agent
Harvey's Real Estate
02.2007 - 04.2008
Foreman - Manager
Les Bridge Racing Stables
03.2004 - 12.2006
Jockey
New Zealand Thoroughbred Racing
01.2002 - 12.2012
Bartender/Waitress
Village Inn
05.2000 - 12.2001
Retail Manager
Just Jeans
02.2000 - 12.2002
Apprentice Jockey
Karen Zimmerman
01.1996 - 01.2000
Office administration level 3
Whitireia Polytechnic
Reals Estate Agent License
Real Estate Course
Jockeys license
Apprentice Jockey
College
Wellington girls
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