Emma Marson
Lower Hutt,New Zealand
Summary
I am a highly organised person with great communication and interpersonal skills. I have a patient and calm composure that helps me work efficiently under pressure. I consider myself compassionate, empathetic, and reasonable – all qualities that allow me to build and maintain strong relationships with a diverse range of people. I have a cheerful and positive nature with a good sense of humour which contributes to a positive work culture. I lead by example and behave with honesty, integrity, and professionalism.
Overview
4
4
years of professional experience
Work History
Community Transport Manager
Hato Hone St John
01.2022 - Current
- Ensure the effective implementation of the
strategic plan for the provision of community health transport services; work with
delivery teams to ensure the
development of nationally consistent systems and processes to achieve the desired
functional results & deliver agreed outputs. - Provide leadership, support
and advice to services to help them deliver safe and community-driven health
transport services using best practices, whilst helping to build high levels of compliance. - Lead by example, providing leadership, direction, mentoring and support to direct
reports, including meaningful feedback, performance planning, management and
development practices. - Build and maintain positive relationships with key internal (i.e. Area Committees
and Enabling services) and external stakeholders (eg: government and non-government agencies) to ensure collaboration and support the achievement of Health Transport initiatives and strategies. - Collaboratively review and/or develop and implement, policies, systems and
processes to support ongoing improvements and efficiencies, including those
associated with programme administration, delivery and resource allocation,
achieving all planned programme requirements/developments, ensuring consistent
quality and access for New Zealand communities. - Oversee the recruitment and retention of the Health Shuttle team; proactively
undertaking activities to attract, induct and support new team members and their
effective integration into the workplace, - Contribute to the development of, implement and monitor annual budgets to
ensure effective management of the relevant sections of the Community
Programmes budget. - Work with Māori Advisor – Community Health, Right Care Advisor – Māori Health,
iwi and marae - and other communities experiencing service equity issues - on
supporting the implementation of Māori community health transport initiatives. - Represent Community Health Services at community networks, to raise the
profile of and ensure that the needs of the Community Health Services are met. - Enhance customer satisfaction through proactive communication and effective issue resolution.
Admin Team Leader/CC & HT Support
Hato Hone St John
09.2021 - 12.2022
- Promote the Community Care & Health Transport Programmes, support and
assist the programme leads by completing administration tasks, organising team activities, coordinating resources and assets, assisting with projects, and liaising with regions, partners and other relevant stakeholders. - Lead by example, providing leadership, direction, mentoring and support to direct reports, including meaningful feedback, performance planning, management and development practices.
- Provide administrative support to the community care & health transport programmes.
- Provide information, documentation and practical support where appropriate to ensure documents
are accurate and up-to-date. - Organise, attend and add value to meetings and
events and follow up on action points where necessary. - Design, develop and distribute publications, promotional material, strategies, policies and
plans as required and assist in the development of resources. - Assist in the organisation of activities and events and ensure appropriate resources are allocated.
- Collate and report monthly statistics.
- Support and assist with the recruitment
of new volunteers including assessment, interviews, selection and training.
Regional Youth Support
Hato Hone St John
08.2019 - 09.2021
- Maintain effective coordination, administration, and general support to the Youth Programme.
- Receive, process and distribute policy and documents, invoices and information for Youth Members across the region.
- Carry out administrative duties, including correspondence, reports and filing.
- Develop resources for use within the Youth Programme.
- Provide support for Regional Youth Manager (and wider team) including assisting
with and participating in meetings, projects and events, conferences and training
courses. - Build and maintain effective relationships with all team members, acting as a
professional point of contact and referral for enquiries, while contributing to and
maintaining systems that guarantee efficiency and consistently excellent customer
service.
Education
Bachelor of Arts - Politics
Victoria University
Wellington, WGN01.1995
Skills
- Effective communication
- Relationship building
- Critical thinking & problem solving
- Leadership experience
- Teamwork & collaboration
- Planning and organisation
- Self-management
- Cultural competency
- Positive attitude
Employment History
Oranga Tamariki
Lower Hutt
Oct 2018 - Aug 2019
Administration Support
Royal New Zealand Plunket Trust
Lower Hutt
Sept 2016 - Oct 2018
B4 School Check Coordinator
Belmont Primary School
Lower Hutt
June 2009 - Sept 2016
Teacher Aide
hobbies and interests
- Movies, music and reading.
- Spending time with friends and family.
- A good red wine.
references
Available upon request
Timeline
Community Transport Manager
Hato Hone St John
01.2022 - Current
Admin Team Leader/CC & HT Support
Hato Hone St John
09.2021 - 12.2022
Regional Youth Support
Hato Hone St John
08.2019 - 09.2021
Bachelor of Arts - Politics
Victoria University
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