Emma McCauley
Nelson,NSN
Summary
Committed and hardworking with experience processing transactions and assisting customers. Dedicated to resolving issues and answering customer questions. Friendly, energetic and helpful personality. Successful working in fast-paced and crowded environments while maintaining professional attitude.
Overview
2
2
years of professional experience
Work History
Checkout Operator and Assistant
Four Square Havelock, Marlborough
06.2023 - 06.2024
- Operated cash register for cash, check, and credit card transactions.
- Assisted customers with a friendly, helpful manner.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on sales software system operation.
- Taught associates to operate cash registers and back up team members during busy periods.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Approached every question or concern with calm and level-headed approach.
- Organized items on shelves to help customers locate products easily and quickly.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Greeted guests in with friendliness and professionalism.
Front of House Staff Member
The Mussel Pot
08.2022 - 11.2022
- Assisted with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Disinfected frequently between guests to minimize infection risks.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Checked table availability and calendar bookings to schedule reservations for incoming guests.
- Calculated billings and provided receipts to customers, delivering proof of transaction.
- Maintained tidy and organized work area to support cleanliness and quality standards.
- Adjusted food preparation methods in accordance with customer requests.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
No Degree - High School
Nayland College
Nelson11.2026
No Degree - High School
Queen Charlotte College
Picton07.2024
Skills
- Team contribution
- Product restocking
- Retail Merchandising
- Guest service
- Team work
- Retail transactions
- Complaint resolution
- Money Handling
Timeline
Checkout Operator and Assistant
Four Square Havelock, Marlborough
06.2023 - 06.2024
Front of House Staff Member
The Mussel Pot
08.2022 - 11.2022
No Degree - High School
Nayland College
No Degree - High School
Queen Charlotte College
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