Emma McCrae
Dunedin,OTA
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Bunnings Warehouse
08.2020 - Current
- Trained on registers, service desk, reception and price integrity
- Trained on opening and closing the front end of the store.
- Maintained clean and organised work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
Education
First Year Health Science - Human Biology
Otago University
Dunedin, NZ2025
High School Diploma -
Nayland College
Nelson, NZ2022
Skills
- Cash Handling
- Process Transactions
- Order and Refund Processing
- Inbound and Outbound Calling
- Complex Transactions
- Calm and Professional Under Pressure
- Till Counting
Timeline
Customer Service Assistant
Bunnings Warehouse
08.2020 - Current
First Year Health Science - Human Biology
Otago University
High School Diploma -
Nayland College
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