Listening to Music on Spotify, watching netflix 1930's to 1940 TV series, spending time with family, drinking red wine
Emma Morris
Work From Home CSR
Masterton, Wellington,WGN
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Results-oriented telemarketing professional bringing expertise in various types of products and services. Skilled at reaching elusive customers. Offers impressive talent for overcoming objections and closing sales. Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service. Hardworking and passionate job seeker with strong organizational skills eager to secure fulltime permanent position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Telesales Agent
Unity4 Contact Centre
Masterton, Wellington, Wairarapa
03.2019 - Current
- Answered calls, took messages, and transferred calls to correct individuals.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Built relationships with customers using strong persuasion and active listening skills.
- Utilized sales techniques to build customer interest and close sales.
Education
Bachelor of Science - Nursing
University College of Learning
Masterton, WGN 05.2011 - 11.2011
Skills
Outbound and inbound calls
undefinedAccomplishments
- Documented and resolved high sales target which led to top performance.
- Documented and resolved customer complaint which led to client satisfaction.
- Achieved all sales results by completing tasks with accuracy and efficiency.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Telesales Agent
Unity4 Contact Centre
03.2019 - Current
Bachelor of Science - Nursing
University College of Learning
05.2011 - 11.2011
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