Emma Nand
Auckland,New Zealand
Summary
Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
14
14
years of professional experience
Work History
Director of Sales - NZ
voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
06.2023 - Current
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team at all 3 hotels.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, introducing SOPs and providing training to the team.
- Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Leveraged data-driven insights to adjust sales strategies in real-time, adapting to shifting market demands and competitive landscapes.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Reduced client attrition rates by designing customized retention strategies focused on delivering exceptional service experiences.
- Foster and development business relationship and account management
- Generate new corporate accounts such as business houses, government departments
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues amongst the team and the business realm
Director of Sales - MICE & Weddings
Grand Pacific Hotel (113 KEYS) and InterContinental Fiji Golf Resort & Spa (266 KEYS), InterContinental Hotel Group
03.2021 - 05.2023
- Work with the mission of the company in mind and served as a dedicated and enthusiastic part of the sales team
- Monitor the performance of sales team members and worked to increase team morale and motivation
- Manage and support both properties commercial teams to generate revenue and achieve customer satisfaction
- Support in resort buyout conversion and execution of large government diplomatic and international events
- Implementation of Standard Operating Procedures for teams to allow for clarity and expectations
- Attend regional tradeshows to create new and maintain professional relationship with business partners and organisations
- Creating and supporting business financial KPIs and budgets for both properties
- Coaching teams on market intelligence and reporting.
Director Of Group Sales
InterContinental Fiji Golf Resort & Spa, Natadola Bay Fiji Islands
08.2017 - 03.2021
- Drove market expansion by identifying untapped markets, researching competitors, and creating targeted outreach initiatives.
- Fostered a positive work environment that encouraged collaboration, innovation, and professional development within the team.
- Directed sales support staff in administrative tasks to help sales reps close deals and business development
- Maintain close liaison with Regional Sales team to ensure resort receives maximum support
- Plan and execute sales trips, trade shows and industry meetings
- Streamlined internal processes within the department for greater operational efficiency and improved communication among team members.
- Maintained a pipeline of qualified prospects through consistent prospecting activities such as cold calling, networking events, and industry conferences.
- Active participation in weekly revenue management meetings, contributing to market segment pricing strategies to increase source market numbers and increase yield through public rates and understanding competitor pricing
- Create and present sales budget to senior stakeholders
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Attend and organize major sales functions, conduct site inspections for the resort to show the resort at its best
Business Development Manager - MICE
InterContinental Fiji Golf Resort & Spa, Natadola, Nadi
03.2016 - 08.2017
- Drive business into the resort through new and existing accounts
- Handle all key accounts and monitor group and wedding business
- Active participation in weekly revenue management meetings, contribute to market segment pricing strategies to increase source market numbers and yield through public rates and understanding competitor pricing
- Creating reports for budget purposes
- Managing sales and catering system
- Attend and organize major sales functions, conduct site inspections for the resort to show the resort at its best
- Represent the resort at Tourism Fiji and direct consumer tradeshows.
Business Development and Events Manager
Rosie Holidays, Fiji
10.2010 - 03.2016
- Set and monitor strategies to ensure all departmental efforts are tied into an overarching team goal
- Propose new concepts to clients based on their needs
- Develop and maintain key accounts and clients
- Execution of events
- Attend and conduct site inspections to showcase the destination as a whole.
Education
Professional Diploma in Business Management - Business Management
University of The South Pacific
Fiji Islands09.2022
Certificate III in Tourism Marketing -
FNTC
07.2005
Certificate in Tourism Hospitality -
Fiji National Trade Centre
11.2004
Fiji School Leaving Certificate -
Shri Vivekananda High School
12.2000
Skills
- Decision Making
- Adaptability
- Effective Time Management
- Business Strategies
- Ability to Work in a Team
- Creativity
- Teamwork
- Communication
- Proposal
- Contracts and Negotiations
- Budgets and presentation
- Executing Events
- Leadership
- Departmental Trainer
Additional Information
- INCREASED MARKET SHARE IN THE NZ CORPORATE TRAVEL MARKET
- ACHIEVED AND EXCEEDED KPIS AND MARKET PERFORMCE FOR ALL 3 HOTELS IN NZ
- CONVERTED 5 RESORT BUYOUTS, COLLECTIVE TOTAL REVENUE OF $FJ7.5M DURING MY TIME WITH IHG
- TEAM ACHIEVEMENT OF EXCEEDED BUDGET FOR THE FIRST TIME SINCE THE OPENING OF THE RESORT
- RESORT’S PROJECT LEAD IN SYSTEMS INTRODUCTION OF SALESFORCE
- CONVERTED TWO LARGE FILES IN THE MIDST OF COVID VALUES AT $FJ1.8M
- PRODUCED THE IHG FIJI’S WEDDING SHOWS AND PCOS SITE INSPECTIONS
- REPRESENTED THE DESTINATION AND RESORTS AT TRADESHOWS AND ROADSHOWS
Languages
English
References
References available upon request
Extracurricular Activities
VP - Social and Public Relations, Nadi Sports and Social Club, Nadi, 01/01/21, Present, Voluntary appointment Facilitator and Lead, Lean In Circle, Association created to assist female leaders in the organizer Diversity and Inclusion Council member to combat discrimination at the workplace and create diversity and inclusion at the workplace and amongst peers
Hobbies and Interests
Tennis, squash, hiking and socialising
Timeline
Director of Sales - NZ
voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
06.2023 - Current
Director of Sales - MICE & Weddings
Grand Pacific Hotel (113 KEYS) and InterContinental Fiji Golf Resort & Spa (266 KEYS), InterContinental Hotel Group
03.2021 - 05.2023
Director Of Group Sales
InterContinental Fiji Golf Resort & Spa, Natadola Bay Fiji Islands
08.2017 - 03.2021
Business Development Manager - MICE
InterContinental Fiji Golf Resort & Spa, Natadola, Nadi
03.2016 - 08.2017
Business Development and Events Manager
Rosie Holidays, Fiji
10.2010 - 03.2016
Professional Diploma in Business Management - Business Management
University of The South Pacific
Certificate III in Tourism Marketing -
FNTC
Certificate in Tourism Hospitality -
Fiji National Trade Centre
Fiji School Leaving Certificate -
Shri Vivekananda High School
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