- Playing Sports
- Travel
- Running
- Baking
- Cooking for friends and family gatherings
Emma Olson
Auckland,MT EDEN
Summary
Offering strong organisational skills and diligent work ethic, eager to develop within healthcare setting. Brings foundational understanding of medical office functions and administrative duties, quickly adapting to new processes and technologies. Ready to use and develop administrative and organisational skills in this role.
Overview
5
5
years of professional experience
Work History
Medical Administrator
ENT DOCTOR
06.2023 - Current
- Receiving and booking referrals, surgeries and follow-ups ensuring excellent patient interaction every step of the way
- Administering payments and answering account queries
- Ensuring accurate record-keeping and diary management
- Ordered medical and laboratory supplies and equipment, ensuring always fully stocked
- Identify areas for continual quality improvement
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Reduced wait times for patients by optimising appointment scheduling methods.
- Developed and implemented new filing system for medical records to improve efficiency.
- Handled sensitive patient information with confidentiality
- Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
Events Team
Harbour Sport
06.2022 - 03.2023
- Plan and aid to execute Sporting Excellence Awards night and Shore to Shore run
- Creation of social media content
- Maintain an enthusiastic and proactive attitude
- Supported successful events by maintaining clean and safe environments throughout their duration.
- Ensured effective communication among team members through regular meetings and status updates, fostering a collaborative work environment.
- Collaborated with colleagues to ensure cohesive event planning and execution.
Administration/Receptionist
Queen Street Physiotherapy
06.2019 - 02.2021
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted with onboarding new clients and securing paperwork completion.
Education
Bachelor of Sport and Recreation - Management
Auckland University of Technology
07.2023
NCEA Level 3 - Biology, Physical Education, Statistics, Health, and Geography
Diocesan School For Girls
11.2017
Skills
- Effective Communication Techniques
- Attention to Detail Focus
- Organisational Skills Development
- Problem-solving capabilities
- Teamwork and Collaboration Aptitude
- Appointment Coordination Efficiency
- Office administration abilities
- Clinic Administration
- Continuous Improvement
Interests
References
- Sarah Stanley, DWL Practice coordinator, 021 321 889
- Paul Wilson, Owner, Queen Street Physiotherapy, 021833530
Timeline
Medical Administrator
ENT DOCTOR
06.2023 - Current
Events Team
Harbour Sport
06.2022 - 03.2023
Administration/Receptionist
Queen Street Physiotherapy
06.2019 - 02.2021
NCEA Level 3 - Biology, Physical Education, Statistics, Health, and Geography
Diocesan School For Girls
Bachelor of Sport and Recreation - Management
Auckland University of Technology
Similar Profiles
Tokuboh ShodeTokuboh Shode
Office Administrator at Centers of Advanced ENT Care, Feldman ENT DivisionOffice Administrator at Centers of Advanced ENT Care, Feldman ENT Division
Cailyn PatmanCailyn Patman
Housekeeper at CNC House Cleaning DoctorHousekeeper at CNC House Cleaning Doctor
Emmanuel BraimaEmmanuel Braima
Tutor at Tutor DoctorTutor at Tutor Doctor