Emma Owles
Whangarei,Maunu
Summary
Customer service professional with experience in retail, hospitality, and administration, specialising in property management. Skilled in computers, payroll, database management, health and safety protocols, compliance regulations, conducting audits. Embracing an egalitarian approach and valuing individual uniqueness, prioritizing effective communication to build strong relationships.
Overview
27
27
years of professional experience
Work History
Owner Operator
Four Square
02.2018 - 09.2024
- As owner I engaged in every aspect of running the business including, but not limited to customer service, running a team, payroll, financial admin, sales, inventory management, franchise meetings, compliance, food management, people management, risk management and property management
Owner Operator
Hospitality Venue
05.2005 - 03.2018
- As the owner operator I engaged in every aspect of running the business including customer service, food management, event management, people management, risk management, financial analysis, payroll, compliance
Property Manager
Trust Investments Ltd
01.2004 - 04.2005
- I managed a varied portfolio of commercial and residential property in Auckland for various trust boards such as Melanesian Mission Trust Board, Anglican Trust including management of valuations, rent reviews, leasing, maintenance, compliance etc for high rise commercial, leasehold, residential
- Included being on call one week a month for the entire portfolio
Property Manager
Colliers International Ltd
01.2001 - 12.2003
- I managed a portfolio of commercial property in Auckland for various Asset Management Corporates ie BNZ, Kiwi Property Ltd, Overseas investors
- Included tasks such as lease negotiations, rent reviews, maintenance, compliance, facilities management
- Including being on call for the entire Colliers portfolio one week per month
Property Manager
Chesterton International
05.1998 - 10.2001
- I worked in a property team managing property all over the UK
- Large property portfolios for investors
- This included reporting to clients, asset management, facilities management
Property Manager
John D Wood Sales and Leasing
08.1997 - 05.1998
- I worked in a property management team overseeing residential tenants and leasing in Chelsea and Fulham
- Included but not limited to tenant liaisons, leases, client communication, maintenance, contractor management, body corporate management
Property Manager
Colliers International Ltd
08.1997 - 04.1998
- I managed a portfolio of commercial property in Auckland for various Asset Management Corporates such as BNZ, Kiwi Property Ltd, Overseas investors
- Included tasks such as lease negotiations, rent reviews, maintenance, compliance, facilities management etc
- I left this position to travel to the UK
Support Staff
Barclays Real Estate
04.1997 - 08.1997
- Provided support to the residential sales team in Wellington Central whilst completing my Bachelor of Business Studies in VPM
Education
Bachelor - Business Studies Valuation and Property Management
Massey University
Palmerston North, New Zealand1997
Skills
- 20 years Customer Service
- Payroll Systems
- HR Management
- Liquor Licence Holder
- Commercial Asset Property Management
- Body Corporate Management
- Residential Property Management
- Facilities Management
- BWOF
- Project Management
- On Site Meetings
- Property Inspections
- Purchase Orders
- Invoicing
- Asset Management
- Tender/Quote Management
- Contractor Management
- Fire and Emergency Systems
- Computer Property Database Management
- Maintenance Systems
- Compliance and Health and Safety Risk Assessments
- Communication Skills
Hobbies and Interests
- Sports
- Family
- Renovating
- Travel
Timeline
Owner Operator
Four Square
02.2018 - 09.2024
Owner Operator
Hospitality Venue
05.2005 - 03.2018
Property Manager
Trust Investments Ltd
01.2004 - 04.2005
Property Manager
Colliers International Ltd
01.2001 - 12.2003
Property Manager
Chesterton International
05.1998 - 10.2001
Property Manager
John D Wood Sales and Leasing
08.1997 - 05.1998
Property Manager
Colliers International Ltd
08.1997 - 04.1998
Support Staff
Barclays Real Estate
04.1997 - 08.1997
Bachelor - Business Studies Valuation and Property Management
Massey University
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