Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

EMMA PAGET

Auckland,New Zealand

Summary

Throughout the course of my high school years, I have always displayed strong written and verbal communication skills. I had many aspirations and dreams of what I would eventually achieve in my life, so when I got to University I wanted to make sure I gave myself the best chance I could to be able to continue to explore as many avenues as possible. With all this in mind, I completed a degree in Communication, majoring in Advertising.

Post Graduation, I quickly dipped my feet into the Advertising world, and whilst it taught me vital skills such as prioritisation and working to deadlines, I still had the drive for more. Which then begun my devotion to the world of Tennis. I played, coached, ran holiday programmes, managed multiple woman's teams, and worked for the national Tennis body in New Zealand. I was living my dream. But I had outgrown the position and when the time came to spread my wings and see what opportunities lay beyond the shores of New Zealand, I was not quite ready. There was more to learn here, I needed more time to grow.

So I did, I took a job in the logistics and transport industry. I would never have guessed the importance, and growth, in parcel and shipping logistics worldwide. Working at New Zealand Post has not only allowed me to grow immensely as an individual and employee, but to also gain an entirely new skill set, and open up the doors to so many more career avenues. I have shown great loyalty to the company and industry, and dedicated nearly 10 years of my life to freight and relationship management, but I am now ready to take the step in a new direction.

Overview

13
13
years of professional experience

Work History

Commercial Account Manager

New Zealand Post
09.2015 - Current
  • Prepared and deliver customer presentations, response for proposals, service level agreements and demonstrations of products to solicit new business.
  • Keep detailed records of daily activities through online customer database.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Meet existing customers to review current services and expand sales opportunities.
  • Fostered lasting relationships with customers through effective communication and quick responses, resulting in long-term loyalty and expanded client base.
  • Field customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Negotiated prices, terms of sales and service agreements.
  • Managed a portfolio of 10mil plus, inclusive of both domestic and international clients.

Customer Enablement Specialist

New Zealand Post
02.2014 - 09.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Ability to analyse data, undertake business research and provide reporting.
  • Collating and formatting response for proposals, tenders, service level agreements and presentations.

Assistant Coach and Interclub Selector

Pakuranga Tennis Club
01.2011 - 10.2014
  • Developed strong relationship with players to assist in reaching goals, build trust and rapport.
  • Observed athletes during practice and game situations to assess performance and provide tips for improvement.
  • Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Developed and implemented training drills to improve team cohesiveness and performance.

Assistant Events and Tournament Coordinator

Tennis New Zealand
10.2013 - 02.2014
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Utilized social media to promote events and increase attendance.
  • Developed creative themes for events and created related activities to engage attendees.

Advertising Coordinator

Fairfax Media
03.2012 - 06.2013
  • Planned and executed print media advertisements from concept to completion.
  • Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
  • Helped customers in determining design and layout of sold and spec ads.
  • Capturing and editing photos.
  • Experience in working under high pressure and tight deadline environments.


Education

Bachelor - Communications, Advertising

Auckland University of Technology
Auckland
11.2012

A Levels -

Macleans College
Auckland
11.2008

Skills

  • Prospecting and Cold Calling
  • Business Objective Analysis
  • Corrective Actions
  • Problem Resolution
  • Business Strategies
  • Client Relationship-Building
  • Portfolio Retention
  • Sales Negotiation
  • Revenue Growth
  • Salesforce Software
  • Interdepartmental Collaboration
  • Price Schedules

Timeline

Commercial Account Manager

New Zealand Post
09.2015 - Current

Customer Enablement Specialist

New Zealand Post
02.2014 - 09.2015

Assistant Events and Tournament Coordinator

Tennis New Zealand
10.2013 - 02.2014

Advertising Coordinator

Fairfax Media
03.2012 - 06.2013

Assistant Coach and Interclub Selector

Pakuranga Tennis Club
01.2011 - 10.2014

Bachelor - Communications, Advertising

Auckland University of Technology

A Levels -

Macleans College
EMMA PAGET