Emma Palmer
Dunedin,Otago
Summary
Enthusiastic young person who strives to relate to customers and provide exceptional service whilst creating a positive experience for all customers. With 4+ years of customer facing positions from young children, intellectually disabled to elderly, I have gained the confidence and skill set to adapt, help and provide to the needs of customers so that everyone leaves with a smile on their face!
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wanaka Recreation Centre
Wanaka, Otago
12.2023 - 02.2024
- Assisted customers so they could use our access our amazing facilities through memberships and casual use passes.
- Ensured bookings and queries were answered promptly and set up any equipment required.
- Product display and knowledge to help customers make purchases.
- A friendly face to greet both returning and new customers.
Holiday Programme Leader
Wanaka Recreation Centre
Wanaka, Otago
12.2021 - 02.2024
- Provided a daily service to support parents who work during the school holidays.
- Lead group games and planned exciting activities for each day.
- Prioritized the children's happiness and safety and resolved minor conflicts when necessary.
- Continual communication with parents ensuring any feedback was put into action to maximise the experience for the children.
Swimming Instructor
Queenstown Lakes District Council
Wanaka, Otago
10.2020 - 02.2024
- Instructed swimmers of all ages on technique, stroke development and water safety.
- Helped build confidence in children so they can be safe and enjoy Aotearoa's beautiful water.
- Constructed weekly lesson plans and performed assessments.
Volunteer
MINT
Wanaka, Otago
01.2020 - 02.2024
- Assisted intellectually disabled adults and children in there daily, fortnightly and holiday activities.
- Rewarding experience being able to build independence, foster a special community and enhance the quality of the lives of others and my own.
Education
NCEA Level 3 -
Mount Aspiring College
Wanaka12-2022
Bachelor of Arts For Teaching - Early Childhood Education
University of Otago
DunedinSkills
- Strong communicator
- Empathetic to all
- Driven to do my best
- Big team player
- Love attention to detail
- Very organized
Languages
Spanish
Limited
Certification
- Full NZ Drivers License
- First Aid Certificate (2023)
- AUTSWIM Teacher of Swimming and Water Safety Qualification (2022)
Custom
References available upon request.
Timeline
Customer Service Representative
Wanaka Recreation Centre
12.2023 - 02.2024
Holiday Programme Leader
Wanaka Recreation Centre
12.2021 - 02.2024
Swimming Instructor
Queenstown Lakes District Council
10.2020 - 02.2024
Volunteer
MINT
01.2020 - 02.2024
NCEA Level 3 -
Mount Aspiring College
Bachelor of Arts For Teaching - Early Childhood Education
University of Otago
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