Summary
Overview
Work History
Education
Skills
Certification
Timeline

Emma Peek

Whanganui,MWT

Summary

Driven hospitality professional, well-prepared for leadership role in dynamic cafe setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, adaptable to changing needs. Specialized in team development, inventory control, and customer service.

Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.

Knowledgeable Desired Position with solid background in managing daily cafe operations and enhancing customer satisfaction. Developed and implemented successful service protocols that improved team efficiency and customer experiences. Demonstrated expertise in inventory management and staff training, ensuring smooth and consistent operations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cafe Manager

Funky Duck Cafe
03.2020 - Current
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
  • Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
  • Kept cafe in full compliance with health code standards and achieved consistent scores above Number.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Worked closely with kitchen staff to ensure menu items were prepared efficiently while maintaining quality standards.
  • Oversaw daily financial operations, including cash handling and budget management, to ensure profitability.
  • Oversaw food preparation and monitored safety protocols.

Cafe Worker

T42 Cafe
04.2015 - 03.2020
  • Maintained a clean and organized café environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.

Baker

Columbia Cafe
03.2005 - 03.2015
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Education

Whanganui Highschool , Whanganui, MWT

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Kitchen safety
  • Food safety
  • Attention to detail
  • Quality control
  • Time management
  • Cake decorating
  • Traditional baked goods
  • Portion control
  • Minimize ingredient waste
  • Recipe creation and conversion
  • Stock rotation
  • Allergen awareness
  • Menu planning

Certification

Food handler 168

Timeline

Cafe Manager - Funky Duck Cafe
03.2020 - Current
Cafe Worker - T42 Cafe
04.2015 - 03.2020
Baker - Columbia Cafe
03.2005 - 03.2015
Whanganui Highschool - ,

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Emma Peek