Emma Pennells
Darfield,CAN
Summary
I am currently employed as an Emergency Medical Dispatcher for St John and am also a volunteer firefighter for my local brigade. I enjoy learning, working alongside others and helping those in need. I am an active and contributing member of my local community hoping to make a difference.
Overview
6
6
years of professional experience
Work History
Emergency Medical Dispatcher
Hato Hone St John
08.2023 - Current
- Contribute to a positive work environment by fostering strong, supportive relationships with coworkers.
- Communicate effectively with other emergency services to help with best patient outcomes.
- Continuously re-evaluating and decision making
- Help ensure safety and welfare of crews responding.
Emergency Medical Call Handler
Hato Hone St John
03.2022 - Current
- Responsible for answering incoming 111 ambulance emergency calls.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Actively and empathetically listen to support callers.
- Follow procedures in accordance to current St John guidelines.
- Work as a team to support the wellbeing of other call handlers.
Senior Lifeguard
Selwyn Aquatic Centre
02.2021 - 03.2022
- Responsible for my team and their well-being.
- Responsible for the day to day running of the facility.
- Actively use problem solving skills to efficiently resolve issues that arise.
- Use effective communication greeting all members in a professional and friendly manner.
- Undertake thorough and regular assessment of all risks and hazards.
- Work with other disciplines to insure safety and a comprehensive approach to care, whilst creating a positive environment.
- Continuous observation of the surroundings, paying attention to detail.
- Conduct observations on each and every customer on their abilities and needs.
Lifeguard
Selwyn District Council
10.2018 - 02.2021
Education
Certificate in Emergency Care (First Responder) -
Hato Hone St John
Christchurch, NZ08.2023
Qualified Firefighter -
Fire And Emergency New Zealand
Woolston Training Centre 11.2022
Basic Sign Language -
Selwyn District Council
Rolleston, NZ09.2021
Applied Science - Human Nutrition Level 5
Ara Institute of Canterbury
Christchurch, NZ11.2020
Skills
- Active/empathic listener
- Effective communicator
- Passion for helping others
- Ability to stay calm
- Resilient
- Personal development
Timeline
Emergency Medical Dispatcher
Hato Hone St John
08.2023 - Current
Emergency Medical Call Handler
Hato Hone St John
03.2022 - Current
Senior Lifeguard
Selwyn Aquatic Centre
02.2021 - 03.2022
Lifeguard
Selwyn District Council
10.2018 - 02.2021
Certificate in Emergency Care (First Responder) -
Hato Hone St John
Qualified Firefighter -
Fire And Emergency New Zealand
Basic Sign Language -
Selwyn District Council
Applied Science - Human Nutrition Level 5
Ara Institute of Canterbury
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