Emma Potts

This position is part time for Daryl whilst also training the greyhounds.

• Maintained and updated office records, both digital and physical.
• Input data into spreadsheets and databases.
• Utilized office management software to record and track customer information.
• Edited and proofread documents for accuracy and completeness.
• Coordinated and scheduled meetings and appointments.
• Edited documents to keep company materials free of grammar errors.

• Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
• Consulted with owners on a weekly basis to discuss the progress of their greyhounds.
• Feed and care for 30 dogs at my maximum and ensure kennels, bedding, vehicles etc are up to a high standard.
• Evaluated animals to determine temperaments, abilities and aptitude for training.
• Training my staff members to competently handle and care for greyhounds.
• Interactions in buying/racing dogs for owners.
• Maintaining up to date and valid book work eg treatment records, exercise records, accounts.
• Planning and structuring exercise regimes for each individual greyhound.
• Observe each individual dog to understand their needs and behaviours.
• Keep each dog stimulated with variety of enrichment activities.
• Administered prescribed medications to animals based on individual needs.
• Observed dogs in various settings to determine behavioural concerns and problems to prepare them for their journey into rehoming.

• Maintained clean and attractive product displays to entice customer purchases.
• Produced food and drink products adhering to company quality and quantity standards.
• Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Documented customer orders and conveyed special requests to kitchen staff.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Established welcoming atmosphere by greeting each guest warmly.
• Helped guests at tables when in need of assistance.
• Reset tables between guests by restocking low items and wiping down surfaces.
• Cross-trained in other kitchen positions to support staff and meet customer needs and demands.

• Kept cages, kennels, play yards, and grooming areas neat and clean.
• Completed daily cleaning of kennels using disease control protocol to provide sterile environment.
• Stocked kennel and cleaning supplies to maintain proper inventory for daily performance.
• Mixed and administered special food formulas to individual animals based on unique dietary needs.
• Administered care for animals and reported signs of illness, disease and injury to veterinarians.
• Kept animal coats clean and healthy with regular washing, grooming, and brushing.
• Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
• Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
• Documented animals' weight, size and condition and documented for review by senior staff.

• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Answered passenger questions and provided solutions to issues arising during flights.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
• Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
• Used excellent customer service skills in addressing passengers' needs.
• Answered passengers' questions about flight, aircraft and destination.