Emma Richards
Whangarei,Region
Summary
My name is Emma Richards. I have been in the hairdressing industry for 30 years with starting in Cambridge Uk. I have always quickly gained a busy clientele and helping others succeed in the salon.
I have had my own business for 5 years and with the business and Covid related stress I would like to experience a bit more.
Fashion week has always appealed to me, even though I may not have the full experience and knowledge for doing behind the Catwalk Styling, I would love to help. I am a great believer of starting at the bottom and gaining any insight at all. So even if you just need someone to pass eg: bobbypins this would be amazing for me.
Overview
15
15
years of professional experience
Work History
Senior Stylist /Director
Myself
07.2018 - Current
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Hosted stylist training sessions to advance product knowledge and boost sales and conversion skills.
- Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Recorded notes for future reference about customer preferences and services delivered.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Determined appropriate hair treatments based on conditions and textures.
- Processed payments, entering sales in register for prompt customer service.
Senior Stylist
Villa Hairdessing
01.2014 - 07.2018
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Created a big clientele
- Entered many Competitions with my biggest success being placed 2nd for GOLDWELL Colourzoom for NZ. I was flown to Sydney for presentation.
Senior Stylist/ Salon Manager
Rodney Wayne
06.2008 - 01.2014
- Oversaw salon employee performance, facility cleanliness, and sales.
- Handled employee scheduling and coverage needs during business hours.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Managed cash flow, business transactions, banking, and accounting processes.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Certificate in Adult Education - Education
NorthTec
Whangarei, NZ06.2008
Skills
- Customer Accounts Management
- Client Relationships
- Customer Experience
- Clientele Management
- Highlights and Lowlights
- Arranging Items for Photo Shoots
- Maintaining Clean Work Areas
- Staff Management
- Hair Maintenance Expertise
- Hair Conditioning and Styling
- Salon Maintenance
Accomplishments
Goldwell ColorZoom
Silver NZ 2019
Timeline
Senior Stylist /Director
Myself
07.2018 - Current
Senior Stylist
Villa Hairdessing
01.2014 - 07.2018
Senior Stylist/ Salon Manager
Rodney Wayne
06.2008 - 01.2014
Certificate in Adult Education - Education
NorthTec
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