Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emma Smith

Mangatangi

Summary

Proactive and goal-oriented professional with proven track record in planning, organizing, and executing successful events. Excellent time management and problem-solving skills. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced and changing environments.

Overview

18
18
years of professional experience

Work History

Owner

Wrapped NZ
10.2022 - Current
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Manage financial aspects of the business, including budgeting and financial reporting.

Activities Coordinator

Oceania Healthcare
07.2020 - 09.2022
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Maintained and ordered supplies for activities.


Assistant Event Coordinator

Market Central & Dinner at the Lake
02.2020 - 09.2022
  • Ensured smooth execution of on-site logistics helping to supervising setup, teardown, and vendor coordination during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event.
  • Employed social media platforms effectively to promote onsite live activities and upcoming events.

FOH Supervisor

Poronui Lodge
01.2019 - 02.2020
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Streamlined FOH operations for increased efficiency and enhanced guest experience.
  • Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
  • Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.


Assistant Event Coordinator

Sea to Sky Celebrations
01.2017 - 01.2019
  • Managed event logistics and operations.
  • Building relationships with clients and venue staff onsite
  • Established positive relationships with clients, ensuring their needs were met throughout the event process.
  • Setting up and coordinating with onsite contactor's and sub-contractors all aspects of the event
  • Troubleshooting onsite issues with clients and/or contractors for prompt resolutions


Event Coordinator & Assistant Event Coordinator

Edge Creative
02.2013 - 01.2017
  • Coordinated multiple events simultaneously.
  • Created detailed event schedules
  • Tracked events to keep them on schedule and within budget
  • Managed event logistics and operations.
  • Coordinated with vendors to deliver exceptional services during events.
  • Troubleshooting onsite issues with clients and/or contractors for prompt resolutions
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Conducted post-event analysis, identifying areas of improvement for future events.

Staff Manager & Event Supervisor

The Great Catering Company
10.2011 - 02.2013
  • Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
  • Assisted in creating weekly work schedule for all serving and hosting employees.
  • Created business culture focused on developing and retaining high-quality employees.
  • Provided staff with support and training to achieve top client satisfaction.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.

Assistant Event Designer

The Black House
07.2011 - 01.2017
  • A casual role I had helping to installing and pack out a variety of events.
  • Collaborated with vendors to ensure seamless integration of design components and timely delivery.
  • Established strong relationships with clients through clear communication and exceptional service.

Assistant Event Manager

The Bank of New Zealand
05.2011 - 10.2011
  • An internship for a university paper. Assisting the events manager with all areas on a variety of events

2IC & Duty Manager, Receptionist & Marketing Rep

Nomads Auckland & Fat Camel Backpackers
01.2007 - 03.2011
  • Developed and maintained strong relationships with customers.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Coordinated themed nights attracting different demographics expanding overall clientele.
  • Created staff rosters and staff management
  • Forming and maintaining relationships with our local airport i-sites, tour companies, travel agents and other hostels
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Streamlined inventory management for optimal stock levels and reduced waste.

Education

Bachelor of Arts - Event Management, Business Design

AUT
10-2012

NCEA LEVEL 1 & 2 -

Rutherford College
11-2007

Skills

  • Event Management
  • Event Design
  • Staff Management
  • On-site Execution
  • Social Media Management
  • Team leadership and supervision

Timeline

Owner

Wrapped NZ
10.2022 - Current

Activities Coordinator

Oceania Healthcare
07.2020 - 09.2022

Assistant Event Coordinator

Market Central & Dinner at the Lake
02.2020 - 09.2022

FOH Supervisor

Poronui Lodge
01.2019 - 02.2020

Assistant Event Coordinator

Sea to Sky Celebrations
01.2017 - 01.2019

Event Coordinator & Assistant Event Coordinator

Edge Creative
02.2013 - 01.2017

Staff Manager & Event Supervisor

The Great Catering Company
10.2011 - 02.2013

Assistant Event Designer

The Black House
07.2011 - 01.2017

Assistant Event Manager

The Bank of New Zealand
05.2011 - 10.2011

2IC & Duty Manager, Receptionist & Marketing Rep

Nomads Auckland & Fat Camel Backpackers
01.2007 - 03.2011

Bachelor of Arts - Event Management, Business Design

AUT

NCEA LEVEL 1 & 2 -

Rutherford College
Emma Smith