Emma Smith
Mangatangi
Summary
Proactive and goal-oriented professional with proven track record in planning, organizing, and executing successful events. Excellent time management and problem-solving skills. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced and changing environments.
Overview
18
18
years of professional experience
Work History
Owner
Wrapped NZ
10.2022 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Increase customer satisfaction by implementing efficient business processes and providing exceptional service.
- Manage financial aspects of the business, including budgeting and financial reporting.
Activities Coordinator
Oceania Healthcare
07.2020 - 09.2022
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Maintained and ordered supplies for activities.
Assistant Event Coordinator
Market Central & Dinner at the Lake
02.2020 - 09.2022
- Ensured smooth execution of on-site logistics helping to supervising setup, teardown, and vendor coordination during events.
- Established positive relationships with clients, ensuring their needs were met throughout the event.
- Employed social media platforms effectively to promote onsite live activities and upcoming events.
FOH Supervisor
Poronui Lodge
01.2019 - 02.2020
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Streamlined FOH operations for increased efficiency and enhanced guest experience.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Coordinated special events such as private parties or group reservations, ensuring seamless execution from start to finish.
Assistant Event Coordinator
Sea to Sky Celebrations
01.2017 - 01.2019
- Managed event logistics and operations.
- Building relationships with clients and venue staff onsite
- Established positive relationships with clients, ensuring their needs were met throughout the event process.
- Setting up and coordinating with onsite contactor's and sub-contractors all aspects of the event
- Troubleshooting onsite issues with clients and/or contractors for prompt resolutions
Event Coordinator & Assistant Event Coordinator
Edge Creative
02.2013 - 01.2017
- Coordinated multiple events simultaneously.
- Created detailed event schedules
- Tracked events to keep them on schedule and within budget
- Managed event logistics and operations.
- Coordinated with vendors to deliver exceptional services during events.
- Troubleshooting onsite issues with clients and/or contractors for prompt resolutions
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
Staff Manager & Event Supervisor
The Great Catering Company
10.2011 - 02.2013
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Assisted in creating weekly work schedule for all serving and hosting employees.
- Created business culture focused on developing and retaining high-quality employees.
- Provided staff with support and training to achieve top client satisfaction.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Assistant Event Designer
The Black House
07.2011 - 01.2017
- A casual role I had helping to installing and pack out a variety of events.
- Collaborated with vendors to ensure seamless integration of design components and timely delivery.
- Established strong relationships with clients through clear communication and exceptional service.
Assistant Event Manager
The Bank of New Zealand
05.2011 - 10.2011
- An internship for a university paper. Assisting the events manager with all areas on a variety of events
2IC & Duty Manager, Receptionist & Marketing Rep
Nomads Auckland & Fat Camel Backpackers
01.2007 - 03.2011
- Developed and maintained strong relationships with customers.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Created staff rosters and staff management
- Forming and maintaining relationships with our local airport i-sites, tour companies, travel agents and other hostels
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Streamlined inventory management for optimal stock levels and reduced waste.
Education
Bachelor of Arts - Event Management, Business Design
AUT
10-2012
NCEA LEVEL 1 & 2 -
Rutherford College
11-2007
Skills
- Event Management
- Event Design
- Staff Management
- On-site Execution
- Social Media Management
- Team leadership and supervision
Timeline
Owner
Wrapped NZ
10.2022 - Current
Activities Coordinator
Oceania Healthcare
07.2020 - 09.2022
Assistant Event Coordinator
Market Central & Dinner at the Lake
02.2020 - 09.2022
FOH Supervisor
Poronui Lodge
01.2019 - 02.2020
Assistant Event Coordinator
Sea to Sky Celebrations
01.2017 - 01.2019
Event Coordinator & Assistant Event Coordinator
Edge Creative
02.2013 - 01.2017
Staff Manager & Event Supervisor
The Great Catering Company
10.2011 - 02.2013
Assistant Event Designer
The Black House
07.2011 - 01.2017
Assistant Event Manager
The Bank of New Zealand
05.2011 - 10.2011
2IC & Duty Manager, Receptionist & Marketing Rep
Nomads Auckland & Fat Camel Backpackers
01.2007 - 03.2011
Bachelor of Arts - Event Management, Business Design
AUT
NCEA LEVEL 1 & 2 -
Rutherford College
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