Emma Somerfield
Auckland,AUK
Summary
Dedicated dental professional with a strong work ethic and a commitment to delivering exceptional customer care. Recognized for attention to detail, ability to thrive under pressure, and effective teamwork skills. Proficient in Excel, Exact, and Xero, with a proven track record of multitasking and prioritizing tasks efficiently. Motivated to contribute positively to a collaborative environment while respecting diverse cultures and lifestyles.
Overview
12
12
years of professional experience
Work History
Sales Representative
Healthcare Essentials
Alice Town Lower Hutt , Wellington
05.2022 - Current
- Managed a portfolio of over 200 customers from Auckland to Keri Keri, delivering exceptional customer service and fostering strong relationships.
- Consistently met quarterly KPIs through dedicated customer engagement and ongoing product knowledge enhancement via supplier training.
Practice Manager
Symonds Street Dental
Auckland CBD , Auckland
05.2019 - 04.2022
- Ensured compliance with financial regulations through diligent management of GST, FBT, and payroll.
- Handled weekly payroll and managed accounts using Exact and Xero daily.
- Managed a team of 5 staff and 2 dentists, overseeing GST, FBT, and monthly accounts.
Practice Manager
Accent Dental
Ponsonby , Auckland
01.2017 - 07.2019
- Directed the overall management of the practice, supervising a team of two to maintain operational excellence.
Practice Manager
Cosmetic Dental
Remuera , Aucklnd
02.2013 - 03.2016
- Managed a team of 4 staff members, overseeing daily operations including appointment bookings, telephone queries, and debt collection.
- Handled monthly accounts, financial arrangements, and end-of-day cashing up to ensure accurate financial management.
- Led marketing initiatives for the clinic and Invisalign, enhancing client engagement and service visibility.
Education
High School Diploma -
Edgewater College
Pakuranga, NZ11-1995
Skills
- Territory sales
- Performance tracking
- Sales presentations
- Customer relationship building
- Territory growth
- Account management
- Territory mapping
- Dental industry expertise
- Relationship management
- Upselling and cross selling
Timeline
Sales Representative
Healthcare Essentials
05.2022 - Current
Practice Manager
Symonds Street Dental
05.2019 - 04.2022
Practice Manager
Accent Dental
01.2017 - 07.2019
Practice Manager
Cosmetic Dental
02.2013 - 03.2016
High School Diploma -
Edgewater College
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