Office365
Emma Stewart
Customer Onboarding Specialist (Marketing/Loyalty)
Wellington,WGN
Summary
Experienced marketing and loyalty software onboarding specialist with a proven track record of setting up loyalty programs and providing strategic marketing advice. Leveraging two years as an onboarding specialist for a marketing and loyalty software program, I excel in understanding client needs and surpassing expectations. My organised approach, multitasking abilities, and passion for collaboration make me a valuable asset to any team. Looking for an opportunity to utilise my marketing experience in a digital marketing role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding Specialist
Marsello Limited
08.2022 - Current
- Advising and setting up clients loyalty and marketing strategies tailored to industry and business size, optimizing their use of software platform.
- Managing 5-10 clients at any one time.
- Oversaw increase in client accounts onboarded by 150%.
- Provide comprehensive training and support, serving as primary point of contact during implementation phase.
- Collaborating with sales and account management teams, troubleshoot technical issues, and gather feedback for continuous improvement.
Senior Onboarding Specialist
Accessit Library
02.2022 - 08.2022
- Thrived in fast-paced environments, consistently meeting tight deadlines.
- Developed and communicated project plans, ensuring timely completion.
- Maintained project schedules through proactive timeline management.
- Facilitated smooth transitions for end users, organizing comprehensive training.
- Managed successful migrations for various US school districts (10-60 schools).
- Utilized Excel formulas for efficient data inspection and cleanup.
Customer Implementation Specialist
Kitomba Salon And Spa Software
10.2020 - 02.2022
- Monitoring team inbox, processing contracts, data entry, co-ordinating install and training dates for new customers.
- Receiving customer expectations for their data and ensuring these are met by the technician in charge of the database build.
- Extracting data from customer's POS system, formatting data in excel and importing into Kitomba system.
- Use of SQL script in DBVisualiser to perform any required fixes to customer databases.
Duty Manager
Leuven Belgian Beer Cafe
05.2020 - 10.2020
- Trained employees in essential job functions.
- Oversaw wait staff day to day operations
- Opening and closing restaurant.
Temp Position: Administrator
Department Of Prime Minister And Cabinet
01.2020 - 03.2020
- Programmes Team, Administrative Support
- Managing guest lists in excel
- Managing RSVP's to all functions
- Assisting event co-ordination on day of function
Temp Position: Administrator
Morrison Kent
09.2019 - 12.2019
- Administrative support
- Working alongside secretaries (scanning/photocopying/filing)
- Setting up meeting rooms and covering reception breaks
Certified Group Fitness Instructor
9round Kickboxing
09.2018 - 10.2019
- Fostered positive relationships through diverse, engaging group fitness classes.
- Maintained motivating atmosphere, enhancing client experience.
- Provided personalized one-on-one instruction to supplement group lessons.
- Recruited club members for group classes and challenge groups.
2IC Manager
Bonds Outlet
11.2015 - 02.2017
- Updating visual merchandising to stay up to date with latest brand objectives and newest stock.
- Trained employees in essential job functions.
- Developed schedules for up to 4 employees per shift.
- Submitting payroll, opening and closing retail store.
Education
Level 5 Certificate - Certificate in Personal Training
NZIHF
Wellington, WGN 06.2018 - 12.2018
High School Diploma -
Tawa College
Wellington, WGN 04.2001 -
Skills
Effective Communicator
Fast paced learner
Attention to detail
Dependable and Responsible
Critical Thinking
Software
Canva
Marsello, Klaviyo, Mailchimp
Certification
Certified Agile Digital Marketing Expert, Institute of Digital Marketing NZ
Timeline
Certified Agile Digital Marketing Expert, Institute of Digital Marketing NZ
05-2024
Onboarding Specialist
Marsello Limited
08.2022 - Current
Senior Onboarding Specialist
Accessit Library
02.2022 - 08.2022
Customer Implementation Specialist
Kitomba Salon And Spa Software
10.2020 - 02.2022
Duty Manager
Leuven Belgian Beer Cafe
05.2020 - 10.2020
Temp Position: Administrator
Department Of Prime Minister And Cabinet
01.2020 - 03.2020
Temp Position: Administrator
Morrison Kent
09.2019 - 12.2019
Certified Group Fitness Instructor
9round Kickboxing
09.2018 - 10.2019
Level 5 Certificate - Certificate in Personal Training
NZIHF
06.2018 - 12.2018
2IC Manager
Bonds Outlet
11.2015 - 02.2017
High School Diploma -
Tawa College
04.2001 -