Emma Thwaites
Cromwell
Summary
Results-driven Sales and Marketing Specialist known for productivity and efficiency in task completion. Skilled in strategic planning, market research, and digital marketing tactics. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovation in dynamic environments. Committed to leveraging these skills to drive sales growth and enhance brand visibility.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales/Administrator
Expol
Cromwell
01.2025 - Current
- Processed customer inquiries and provided timely responses to enhance satisfaction.
- Coordinated sales orders and maintained accurate records using CRM software.
- Scheduled production activities to meet customer demands and inventory levels.
- Scheduled and assigned tasks to drivers based on priority and availability.
- Developed and maintained relationships with clients and vendors.
Sales and Marketing
Easy Big Trees
Invercargill
04.2023 - 08.2024
- Maintained a positive relationship with existing customers by providing excellent customer service.
- Developed and executed marketing campaigns to promote products and services.
- Performed administrative duties such as scheduling meetings, preparing documents.
- Created content for digital platforms including websites, blogs, social media posts.
- Maintained accurate records of sales activities and customer interactions.
- Maintained positive and professional working relationship with peers, management and support resources.
- Performed administrative tasks such as filing documents, scheduling appointments.
- Worked closely with the sales team to develop strategies for achieving sales targets and increasing revenue.
- Planned outbound sales calls and emails targeting prospective clients.
Duty Manager
The Stoaker Room
, Cromwell
03.2022 - 04.2023
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Trained new employees on restaurant policies and procedures.
- Supervised and trained staff on restaurant policies, procedures, and customer service standards.
- Managed front-of-house operations including seating guests, answering phones, taking orders.
Student Midwife
Otago Polytechnic
02.2021 - 10.2022
- Provided physical, emotional and educational support to pregnant women throughout their pregnancies.
- Adhered to organizational guidelines for patient privacy when handling confidential information.
- Maintained accurate patient records documenting medical histories, test results and treatment plans according to hospital policy.
- Collaborated and assisted individuals from diverse backgrounds
Masonry Specialist
Firth
Cromwell
03.2018 - 10.2020
- Load raw materials into machines according to specified measurements.
- Record production information such as quantities produced and materials used on daily logs.
- Observe machine operations to detect any problems or defects in the finished product.
- Troubleshoot malfunctions in equipment or processes.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
Car Rental Agent
Europcar
Queenstown
06.2016 - 03.2018
- Assisted customers in selecting appropriate car models based on their needs.
- Organized paperwork related to rentals, returns and repairs.
- Greeted customers, answered their questions and provided information about car rental services.
- Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
- Maintained records of vehicle availability, condition, maintenance and repair history.
Education
High School Diploma -
Southland Girls High School
Invercargill, NZ12-2009
Bachelor of Midwifery - Midwifery
Otago Polytechnic
Skills
- Confidentiality
- Multitasking and prioritization
- Positive and professional
- Adobe Creative Suite
- Interpersonal Skills
- Active Listening
- Fleet management
- Stress tolerance
- Damage assessment
- Team collaboration
Certification
First Aid Cert
NCEA L3 Computing Certificate
References
References available upon request.
Timeline
Sales/Administrator
Expol
01.2025 - Current
Sales and Marketing
Easy Big Trees
04.2023 - 08.2024
Duty Manager
The Stoaker Room
03.2022 - 04.2023
Student Midwife
Otago Polytechnic
02.2021 - 10.2022
Masonry Specialist
Firth
03.2018 - 10.2020
Car Rental Agent
Europcar
06.2016 - 03.2018
High School Diploma -
Southland Girls High School
Bachelor of Midwifery - Midwifery
Otago Polytechnic