Emma Taylor
Auckland,New Zealand
Summary
Dedicated and enthusiastic professional with a diverse background in marketing, real estate, social media, retail leadership, administration, and recruitment. Offering a blend of organisational skills and attention to detail, well-suited to a dynamic team, and eager for opportunities to learn and grow.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Lululemon
08.2024 - Current
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Redesigned our in-store Key Leader training program to better equip new store leaders to contribute to successful business results.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximise results.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary, without sacrificing quality or customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Supported staff scheduling, ensuring adequate coverage during peak hours while minimising labour costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached Educators in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed budgets for community programs, ensuring efficient resource allocation and cost-effective planning across all projects.
Digital Marketing Freelancer
Self-Employed
10.2023 - Current
- Develop original content through social listening, trend analysis, and independent sources.
- Designed and created an optimised website & e-commerce store using Squarespace.
- Fostered and engaged with community across Instagram and Facebook, utilising consistent and set tonal values.
- Improved page content, keyword relevancy, and branding to achieve search engine optimisation goals.
- Enhanced brand awareness by creating engaging and shareable social media content.
- Strengthened client relationships with consistent communication and timely project updates.
- Provided concept ideas, shot list, and proposed script to clients for approval prior to filming.
- Developed a social media strategy template utilising Canva.
- Leveraged industry trends and news to create relevant and timely posts that increased audience interest.
- Presented clients with unique copy options based on overall marketing objectives.
- Worked to client creative briefs, delivering content that met the desired deliverables and produced results.
- Developed proficiency in video editing tool CapCut.
- General administrative duties such as strong email communication, invoicing, and workload prioritisation and planning.
Associate Recruitment Consultant
McArthur Recruitment
08.2023 - 04.2024
- Built strong relationships with candidates through regular communication and understanding their unique needs.
- Coordinated interviews and onboarding between clients and candidates to ensure seamless communication throughout the process.
- Expanded the company's talent pool by actively sourcing candidates through job boards and social media platforms.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Operated and maintained applicant tracking and candidate management systems.
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Conducted regular follow-ups with placed candidates, ensuring their satisfaction and addressing any potential concerns or areas for development.
- Fostered an inclusive recruitment environment by actively engaging with diverse communities and promoting equal opportunity practices throughout all stages of the hiring process.
- Conducted thorough pre-screening interviews, assessing both technical skills and cultural fit for potential hires.
- Advertised job opportunities on social media platforms and job boards.
- Wrote job postings and job descriptions for boards.
- Managed the scribe and selection support desk by assigning scribes to client processes and processing weekly timesheets and payroll.
Part-Time Educator
Lululemon
02.2023 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organised store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Completed weekly inventory counting using RFID technology.
- Unpacked and processed new stock on a weekly basis.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Marketing Assistant
Bayleys Real Estate (Capital Commercial 2013 Ltd)
06.2022 - 05.2023
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Utilised Adobe In-Design, Photoshop, and Illustrator on a daily basis.
- Contributed to successful marketing campaigns by creating visually appealing promotional materials for properties and viewings.
- Developed and deployed marketing collateral to promote properties and drive sales.
- Created and coordinated email marketing campaigns for real estate agent’s individual databases.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained an accessible and comprehensive database of property listings, client contacts, and transaction records for easy retrieval and reference by team members.
- Used both Microsoft Office and Adobe Suite programs with intermediate level proficiency.
- Coordinated leads management with PropertySuite CRM software to improve efficiency with prioritized prospects.
- Led development of marketing collateral to support the showcasing of properties.
Assistant Store Manager
Lululemon
07.2021 - 01.2022
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
- Executed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Managed store budget effectively, making cost-saving adjustments when necessary, without sacrificing quality or customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Supported staff scheduling, ensuring adequate coverage during peak hours while minimising labour costs.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
- Assisted the Store Manager in analysing sales data to identify trends and make informed decisions for improving overall store performance.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analysed quarterly profit and loss statements.
Visual Merchandising Team Lead
Lululemon
09.2019 - 06.2021
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Improved customer service by projecting friendly and knowledgeable attitude
- Implemented Visual Merchandising strategies to increase conversions and sell-through of new and slow-moving products
- Analysed sell-through data week on week to make VM recommendations
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team
- Enhanced store sales by implementing effective visual merchandising strategies and product placement
- Managed the in-store planogram for a high-volume store
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies
- Opened inventory boxes and restocked shelves
- Optimised store floorplan to guide customer journey during new product releases & sale periods
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance
- Boosted merchandise sales by implementing strategic visual merchandising techniques
- Monitored retail analytics and visual merchandising technology and adjusted
- Developed visual merchandising plans and strategies to promote store offerings
- Led the store visual merchandising team through weekly merch shifts, utilising the train/coach/feedback model to upskill the team
Educator/Visual Merchandising Team Member
Lululemon
02.2018 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Maintained clean sales floor and straightened and faced merchandise
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies
- Organised store merchandise racks and displays to promote and maintain visually appealing environments
- Answered questions about store policies and addressed customer concerns
- Completed weekly inventory counting using RFID technology
- Unpacked and processed new stock on a weekly basis
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed
Receptionist
Pedman Spicer/Takapuna IPL
05.2016 - 02.2018
Barista
Coffix
07.2017 - 01.2018
Education
Diploma of Digital Marketing -
Digital Marketing Institute
11-2024
Bachelor of Design - Fashion Design
Massey University
Wellington, NZ10-2021
Skills
- Administration: Well-rounded administration individual proficient in MS Office applications, report writing, handling customer queries, office management, data entry, and organisation
- Communication: The ability to communicate professionally and confidently, demonstrated through written content (emails, job adverts, social posts), building rapport with stakeholders, and the effective use of remote communication tools
- Customer service: Dedicated and experienced at providing exceptional and professional customer service
- Time Management: Effective prioritisation and organisation of tasks to meet key deadlines, with previous managers confident providing autonomy over management of own workload
- Teamwork and Leadership: Works effectively within a team to achieve successful outcomes and goals, as well as the ability to train, manage, and appropriately delegate to others
Other Skills
- Attention to detail
- Advanced proficiency in Canva
- Reference checking
- Stakeholder engagement
- Report writing
- Preparing contracts
- Invoicing
- Social media content creation
- Adobe Suite intermediate proficiency
- CRM/database management
- Proficient in MS Office applications
- Email marketing
- Efficient problem-solver
Timeline
Assistant Store Manager
Lululemon
08.2024 - Current
Digital Marketing Freelancer
Self-Employed
10.2023 - Current
Associate Recruitment Consultant
McArthur Recruitment
08.2023 - 04.2024
Part-Time Educator
Lululemon
02.2023 - 05.2023
Marketing Assistant
Bayleys Real Estate (Capital Commercial 2013 Ltd)
06.2022 - 05.2023
Assistant Store Manager
Lululemon
07.2021 - 01.2022
Visual Merchandising Team Lead
Lululemon
09.2019 - 06.2021
Educator/Visual Merchandising Team Member
Lululemon
02.2018 - 01.2020
Barista
Coffix
07.2017 - 01.2018
Receptionist
Pedman Spicer/Takapuna IPL
05.2016 - 02.2018
Diploma of Digital Marketing -
Digital Marketing Institute
Bachelor of Design - Fashion Design
Massey University
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