Emma Tuuau
Summary
- 2.5 Years in a highly stressful, High volume call centre roll as a day of operations people planning specialist at One NZ
- Experience in a high volume administration and account creations for new and existing customers
- Trained in Compliant management showing empathy, understanding customers needs and getting positive resolution.
- People planning skills with Staff scheduling, involvement in updating and providing information to staff schedules.
Overview
10
10
years of professional experience
Work History
Day of Operations and People Planning Specialist
One NZ
09.2022 - Current
Updating schedules
Updating sick Leave
Scheduling meetings
Queue updates
Queue leading
Checking KPIS
Forecasting productions schedules
Raising INC
Updating our frontline teams with comms
Customer Care Representative
One NZ
07.2021 - 09.2022
Answering calls
Updating cases
Troubleshooting customers issues
Updating accounts
2IC Manager
Priestley's Cuisine
01.2020 - 07.2021
Helping with rosters
Recruiting new staff members during the busy periods
Banking
Food preparation
Barista
Working on the till
General cleaning
Duty manager
Barista Manager
79 Impresso
03.2019 - 02.2020
Trained, scheduled, and supervised barista workers
Quality checked coffee
Dealing with our sales representatives
Stock take
Interviewing new employees
Manager
LB & Co
01.2014 - 03.2019
Stocktake
Staff Scheduling
Making orders to our provider's
Barista
Duty Manager
Customer service
Working on till
Banking
Education
High School Diploma -
Papanui High School
Christchurch, NZ11.2011
Skills
- Clarify
- Siebel
- TP2
- AWS
- Verint
- Power BI
- Microsoft Word/Excel
- Teams
- One view
- Service hub
- Sales force
Timeline
Day of Operations and People Planning Specialist
One NZ
09.2022 - Current
Customer Care Representative
One NZ
07.2021 - 09.2022
2IC Manager
Priestley's Cuisine
01.2020 - 07.2021
Barista Manager
79 Impresso
03.2019 - 02.2020
Manager
LB & Co
01.2014 - 03.2019
High School Diploma -
Papanui High School
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