Emma Wade Sowman
CHRISTCHURCH,CAN
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and voice picking technology. Proven ability to enhance customer satisfaction and maintain inventory accuracy. Skilled in checkout operations and able to resolve inquiries, ensuring a seamless shopping experience. Committed to delivering excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Grocery Assistant
New World
Bishopdale, Christchurch
01.2024 - Current
- Assisted customers in locating products and answering inquiries.
- Stocked shelves and ensured product displays were organized and appealing.
- Assisted with pricing, stocking and rotating inventory as needed.
- Checked expiration dates on products regularly and removed outdated items from shelves.
Voice Picker
Primary Connect
Hornby, Christchurch
07.2023 - 11.2023
- Operated voice picking technology to accurately fulfill customer orders.
- Maintained inventory accuracy through regular stock checks and updates.
- Collaborated with team members to streamline order processing workflows.
- Verified accuracy of orders by comparing them with pick lists.
Voice Picker
Bid Food
Hornby, Christchurch
03.2022 - 04.2023
- Operated voice picking technology to accurately fulfill customer orders.
- Inspected merchandise for quality assurance before packing it for shipping.
- Identified discrepancies between physical count of products versus WMS system count.
- Ensured that all items were correctly picked and packaged for shipment.
Checkout Operator
Fresh Choice
Barrington, Christrchuch
11.2020 - 01.2022
- Handled cash, credit cards, and mobile payments with attention to detail.
- Operated checkout registers accurately and efficiently for customer transactions.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Cashmere High School
Cashmere, ChristchurchSkills
- Checkout operation
- Voice picking technology
- Customer service
- Freezer Experience
- Liquor and Deli
- Lotto
References
References available upon request.
Timeline
Grocery Assistant
New World
01.2024 - Current
Voice Picker
Primary Connect
07.2023 - 11.2023
Voice Picker
Bid Food
03.2022 - 04.2023
Checkout Operator
Fresh Choice
11.2020 - 01.2022
Cashmere High School