Emma Walshe
Hamilton
Summary
I am 25 years old and currently in my third year of a Bachelor of Law at Waikato University. I have significant experience in customer service with a history of enhancing customer satisfaction and loyalty. I demonstrate the ability to multitask and work under high-pressure situations while providing satisfaction. I possess a can-do and versatile attitude and enjoy being given the opportunity to learn new skills. I am skilled in conflict resolution and complaint handling, with a readiness for problem-solving with a professional telephone and online demeanour.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Mitre 10 Mega Te Rapa
01.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer enquiries and complaints via phone and email while maintaining a professional demeanour.
- Handled escalated calls efficiently and professionally, finding satisfactory resolutions.
- Organising team through break rosters and shift rotation and being the first point of contact.
- Arranging special orders, stock transfers and stock ordering.
- Constant willingness to learn, to provide strong product knowledge and informed recommendations.
- Experience with banking, dispensing and depositing tills.
Customer Service Representative
Bunnings Warehouse Hamilton South
06.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism particularly while resolving disputes or conflicts.
- Organising team through break rosters and shift rotation and being the first point of contact.
- Arranging special orders, quotes, stock transfers and stock ordering.
- Responded to customer enquiries and complaints via phone and email while maintaining a professional demeanour.
- Handled escalated calls efficiently and professionally, finding satisfactory resolutions.
- Constant willingness to learn, to provide strong product knowledge and informed recommendations.
Retail Assistant
Palmers St. James
09.2016 - 06.2018
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable products.
- Stocked merchandise, clearly labelling items, and arranging stock.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
Bachelor of Law -
University of Waikato
Hamilton, NZ04.2026
Skills
Excellent customer service manner
Problem-solving abilities
Active listening
Critical thinking
Professional telephone demeanour
Versatile personality
Conflict resolution
Complaint handling
Money handling abilities
Takes initiative
Timeline
Customer Service Representative
Mitre 10 Mega Te Rapa
01.2022 - Current
Customer Service Representative
Bunnings Warehouse Hamilton South
06.2018 - 11.2021
Retail Assistant
Palmers St. James
09.2016 - 06.2018
Bachelor of Law -
University of Waikato
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