Emma Weir
Wellington
Overview
6
6
years of professional experience
Work History
Acting Quality Assurance Lead
Wellington Free Ambulance
06.2024 - Current
- Managing staff members experiencing performance issues with call taking compliance, providing advice and support.
- Policy review and recommendations, lead EMDRC (Policy review group)
- Facilitate adverse event, complaints, Coroner and HDC investigations.
- Collaborate and assist Patient Safety and Risk Management teams
- Manage Call Centre compliance.
- Undertake quality audits through the review of call handling standards.
Training and Quality Supervisor
Wellington Free Ambulance
11.2023 - Current
- Undertake quality audits through the review of call handling standards.
- Ensure adequate records are maintained within the centre and national database to meet QA standards.
- Assist with training new intakes of Call Handlers
Call Taker & Call Taking Supervisor
Wellington Free Ambulance
04.2022 - Current
- Answer 111 calls and triage emergencies in an accurate and timely manner.
- Provide life saving advice to callers
- Supervise Call Takers on shift, assisting in ensuring call answering times are met efficiently, assisting Call Takers on 111 calls.
Sales Assistant
Huffer
09.2018 - 10.2022
- Sales Assistant at NZ owned streetwear brand.
- Key holder position including customer service and management cover, opening an closing store, managing shifts, stock take, merchandising etc.
Assistant Manager + Senior Programme Support
Schools Out
03.2020 - 01.2022
- Management of before and after school care centre, including holiday programmes
- Childcare & staff management, invoicing, programme planning, parent communication.
- Child minding and care
Cookie Time Christmas Cookie Seller
Cookie Time
10.2021 - 12.2021
- Cookie Time seller for the annual Christmas Cookies campaign.
- Managing own 'mini-business' as an independent contractor, involving organising own marketing, stock and bank management, meeting corporate businesses and selling roadside.
Education
Regulatory Practice Level 3 -
Te Pukenga
Wellington01-2025
Diploma in Emergency Medical Dispatch - Quality As -
IAED
04-2023
Bachelor of Science - Physiology
Massey University
Palmerston North05-2022
Diploma in Emergency Medical Dispatch (Honours) -
IAED
04-2022
NCEA Levels 1, 2 And 3 -
Carmel College
Auckland12-2017
Skills
- Continuous improvement mindset
- QA
- Leadership
- Well-Organised
- Strong interpersonal skills
- Hard working and committed
- Good time management
Timeline
Acting Quality Assurance Lead
Wellington Free Ambulance
06.2024 - Current
Training and Quality Supervisor
Wellington Free Ambulance
11.2023 - Current
Call Taker & Call Taking Supervisor
Wellington Free Ambulance
04.2022 - Current
Cookie Time Christmas Cookie Seller
Cookie Time
10.2021 - 12.2021
Assistant Manager + Senior Programme Support
Schools Out
03.2020 - 01.2022
Sales Assistant
Huffer
09.2018 - 10.2022
Regulatory Practice Level 3 -
Te Pukenga
Diploma in Emergency Medical Dispatch - Quality As -
IAED
Bachelor of Science - Physiology
Massey University
Diploma in Emergency Medical Dispatch (Honours) -
IAED
NCEA Levels 1, 2 And 3 -
Carmel College
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