Emma Worthington
Auckland,Auckland
Summary
Dynamic Event Manager with a proven track record in enhancing customer satisfaction through effective operations management and staff training. Skilled in relationship building and complex problem-solving, I streamlined inventory processes, reducing waste and improving cost control, while fostering a motivated team environment.
Overview
40
40
years of professional experience
Work History
Corporate Box Manager
Eden Park Catering
- Oversaw catering operations, ensuring timely delivery and high-quality service standards.
- Developed and implemented training programs for staff to enhance service efficiency.
- Coordinated logistics for events, managing vendor relationships and resource allocation.
- Streamlined inventory management processes, reducing waste and improving cost control.
- Analyzed client feedback to refine catering offerings and enhance customer satisfaction levels.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Front of House & Event Manager
Mini Morsels Catering Co
03.2005 - Current
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications.
- Developed event timelines and checklists to streamline planning processes and enhance efficiency.
- Collaborated with vendors to secure catering services, audiovisual equipment, and other essential resources.
- Managed on-site operations during events, providing support to staff and addressing issues as they arose.
- Trained junior team members on event management best practices, fostering a collaborative work environment.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Coordinated logistics for events, ensuring seamless execution and adherence to client specifications.
Nanny & Home Manager
Hannah & Billy McQueen
03.2019 - 04.2025
- Provided attentive childcare, ensuring safety and well-being of children during daily activities.
- Developed and implemented engaging educational activities to stimulate cognitive and social growth.
- Maintained open communication with parents regarding children's progress and daily experiences.
- Assisted with meal preparation, promoting healthy eating habits among children in care.
- Organized playdates and outings, fostering social skills and teamwork among peers.
- Managed daily schedules, balancing educational activities with recreational play effectively.
- Adapted caregiving strategies based on individual children's needs and developmental stages.
- Collaborated with parents to establish consistent routines, enhancing children's security and stability.
- Assisted with light housekeeping duties as well as running errands.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Built positive and nurturing environments to support child social and emotional growth.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Administered basic first-aid and medication in emergency situations.
Catering Manager
Remuera Bridge Club
03.2009 - 08.2020
- Managed event logistics, ensuring timely setup and breakdown of catering services.
- Coordinated with vendors to secure quality food and beverage supplies for events.
- Developed menu options tailored to client preferences, enhancing customer satisfaction.
- Trained staff on food safety protocols and service standards to maintain compliance.
- Oversaw budgeting for catering events, maximizing resource allocation and minimizing waste.
- Implemented streamlined processes for order taking and event execution, improving efficiency.
- Evaluated feedback to continuously improve catering offerings and service delivery standards.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Hired and trained both permanent and temporary staff members.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Designed catering packages to increase sales and customer experience.
Head Waiter
Mikano Restaurant
2000 - 2008
- Supervised dining staff to ensure exceptional guest experiences.
- Coordinated service flow and managed table assignments efficiently.
- Trained new waitstaff on menu knowledge and customer service standards.
- Collaborated with kitchen team to streamline order delivery process.
Education
Post-Graduate Certificate - Applied Psychology
University of Auckland
Auckland09.2025
Bachelor of Arts - Sociology
University of Auckland
Auckland04.2019
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Relationship building
- Operations management
- Cross-functional teamwork
- Customer relationship management (CRM)
- Shift scheduling
- Emergency response
- Safety procedures
Timeline
Nanny & Home Manager
Hannah & Billy McQueen
03.2019 - 04.2025
Catering Manager
Remuera Bridge Club
03.2009 - 08.2020
Front of House & Event Manager
Mini Morsels Catering Co
03.2005 - Current
Corporate Box Manager
Eden Park Catering
Head Waiter
Mikano Restaurant
2000 - 2008
Post-Graduate Certificate - Applied Psychology
University of Auckland
Bachelor of Arts - Sociology
University of Auckland