Emmagretha (Maggie) Francisco
Auckland,AUK
Summary
Service coordination and customer communication expert with extensive experience in process optimization and team management. Proven ability to enhance operational efficiency and achieve measurable results. Skilled executive assistant with experience in human resources, including candidate screening and interviewing. Background in entertainment and events, focusing on celebrity marketing and securing sponsorships for various projects.
Overview
21
21
years of professional experience
Work History
Senior Service Coordinator
Aarque Group
Henderson, Auckland
11.2020 - Current
- Coordinated service activities, including installations and repairs, to align with company workflows.
- Streamlined technician schedules, enhancing service efficiency based on workloads and availability.
- Tracked work progress and managed parts orders for timely service completion.
- Facilitated effective communication between customers and technicians to ensure clarity.
- Addressed technical issues by appropriately allocating resources.
- Motivated Service Engineers to follow workflows, maximizing efficiency and minimizing costs.
- Monitored email and phone communications for efficient handling of customer inquiries.
- Assisted in billing and invoicing processes for services rendered.
Marketing and Projects Coordinator
ARA Security
Avondale, Auckland
10.2019 - 05.2020
- Developed standardized templates for letters, proposals, presentations, and manuals.
- Coordinated preparation of tender response submission documents.
- Maintained customer relations through regular feedback collection on services provided.
- Conducted follow-ups on submitted quotes to clients to ensure engagement.
- Managed company’s online profile by responding to Google reviews promptly.
- Oversaw coordination of website content and layout for improved user experience.
- Assisted projects team in creating quotes and coordinating tender requirements effectively.
Workforce Scheduler
Ventia
Ponsoby , Auckland
07.2016 - 10.2019
- Allocated and managed fibre installation jobs to subcontractors nationwide.
- Communicated and coordinated with field managers and technicians.
- Analyzed staffing needs using workforce management software for effective planning.
- Collaborated with team leaders to address scheduling conflicts and resource allocation.
- Facilitated communication between departments regarding scheduling updates and changes.
- Trained new staff on scheduling processes and company policies.
- Managed daily workflow by adjusting schedules as needed in response to changing customer demand.
Marketing Administrator (Part Time, Fixed Term)
Phillips Lighting
Grafton, Auckland
06.2015 - 04.2016
- Developed articles for Philips' Facebook page to enhance online engagement.
- Proofread website content to ensure accuracy and clarity.
- Created and managed product and pricing information in SAP systems.
- Updated product master price files to reflect current data.
- Collaborated with stakeholders to support development of new marketing materials.
- Oversaw management of product information on B2B and B2C platforms like Hubsuite.
- Prepared various marketing supplies and collateral for promotional activities.
- Supported company events and product promotions through logistical assistance.
Executive Assistant / Marketing Officer
University of Perpetual Help Medical Center
, Manila, Philippines
02.2012 - 03.2015
- Organized and facilitated employee engagement events to strengthen company culture.
- Contributed articles to company newsletter, enhancing internal communication.
- Compiled and submitted weekly reports on hospital package status and revenue.
- Managed daily schedule of Sales and Marketing Director, optimizing time efficiency.
- Drafted job descriptions and manpower requisition requests for new roles.
- Screened candidate CVs and conducted initial interviews to assess qualifications.
- Oversaw operations of various marketing divisions, ensuring alignment with hospital objectives.
Entertainment Coordinator (TV & Events)
Freelancerr
, Manila, Philippines
05.2004 - 12.2011
- Collaborated with TV stations, film companies, and advertising agencies to address talent and logistics needs.
- Assisted in production of TV shows, including video editing and celebrity management.
- Generated client leads to promote entertainment and event services.
- Developed portfolios for celebrities and models to enhance client presentations.
- Negotiated project fees while managing client budgets effectively.
- Organized and hosted corporate and private events as a confident speaker.
- Secured sponsorships and brand partnerships for various events and projects.
Education
MBA - Business Administration
Auckland Institute of Studies
Auckland, NZ02-2016
Bachelor of Arts - Communications
St. Scholastica's College
Manila, Philippines03-2004
Skills
- Service coordination and workforce management
- Customer communication
- Resource allocation and staff oversight
- Interviewing and human resources
- Event planning
References
References available upon request.
Timeline
Senior Service Coordinator
Aarque Group
11.2020 - Current
Marketing and Projects Coordinator
ARA Security
10.2019 - 05.2020
Workforce Scheduler
Ventia
07.2016 - 10.2019
Marketing Administrator (Part Time, Fixed Term)
Phillips Lighting
06.2015 - 04.2016
Executive Assistant / Marketing Officer
University of Perpetual Help Medical Center
02.2012 - 03.2015
Entertainment Coordinator (TV & Events)
Freelancerr
05.2004 - 12.2011
MBA - Business Administration
Auckland Institute of Studies
Bachelor of Arts - Communications
St. Scholastica's College
Similar Profiles
NINA SPRAYNINA SPRAY
Business Development Manager at Intracoastal Construction Group and Hydrologic GroupBusiness Development Manager at Intracoastal Construction Group and Hydrologic Group
Nattamon RaposoNattamon Raposo
Associate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary GroupAssociate Veterinarian at Somerville Veterinary Group/ Callanan Veterinary Group
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Cecilia Talataina MuCecilia Talataina Mu
Air Vac Operational Manager at Alliance Services NZ LtdAir Vac Operational Manager at Alliance Services NZ Ltd
Maxim TirodkarMaxim Tirodkar
Senior Manager–Partnerships at Genesis EnergySenior Manager–Partnerships at Genesis Energy