EMMANUEL DAMBA
Hamilton
Summary
I am a young enthusiast who is ready to face any challenge head on. I'm looking to gain further knowledge and experience in an industry that has continuous action and growth. If it is something that I want, I will put 100% of myself into achieving it. I am experienced with operational management, staff supervision, and customer service excellence. Utilizes strong interpersonal skills and strategic thinking to ensure smooth daily operations. Track record of effective problem-solving and maintaining high standards in dynamic settings.
Overview
5
5
years of professional experience
Work History
Duty Manager
Les Mills
04.2024 - Current
- started of as a receptionist continuing to grow my customer service skills by....
- Greeting members
- managing memberships
- handle customer inquires
- respond to phone calls and emails
- maintaining a clean and organized front desk
- worked my way to duty manger position where i gained new skills such as....
- Maintaining a clean and organised facility
- supervising and motivating staff members
- signing up new members
- giving tours to new members of gym facility
- handling inquiries and resolving issues if needed
Supervisor
JD Sports
10.2022 - 02.2024
- JD Sports gave me the chance to immerse myself in the footwear and apparel culture of retail and experience a different aspects of customer service
- Through this role I learnt the importance of maintaining KPIs at a high standard and how to use my product knowledge of in-store stock as an advantage to better convince and up-sell my customers
- Product Knowledge
- Customer Service
- Maintain KPIs
- Operation Tasks
- Worked my way to a supervisor role from August 2023 onwards before wanting to take my skills and abilities elsewhere
Labourer
Pragma Homes
08.2022 - 10.2022
- Part - time
Receptionist
The Peak Recreation Center
06.2020 - 07.2022
Education
High School Diploma -
Wintec
Hamilton, NZ10-2022
High School Diploma -
Rototuna Senior High
Hamilton, WKO10-2022
Diploma - Business Administration
Wintec
Hamilton, NZ02-2024
Diploma - Business
Wintec
Hamilton, NZ06-2025
Skills
- Sales Assistant
- Cash handling and EFTPOS
- Health and safety compliance
- Customer Service Product Knowledge
- Shift scheduling
- Time management
- Staff training and development
- Stock and Inventory Control
- Customer communication
- New employee training
- Team supervision
- Customer service focus
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Duty Manager
Les Mills
04.2024 - Current
Supervisor
JD Sports
10.2022 - 02.2024
Labourer
Pragma Homes
08.2022 - 10.2022
Receptionist
The Peak Recreation Center
06.2020 - 07.2022
High School Diploma -
Wintec
High School Diploma -
Rototuna Senior High
Diploma - Business Administration
Wintec
Diploma - Business
Wintec
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