Emmanuel Mudaliar
Papamoa,New Zealand
Summary
Technical Sales professional with over 10 years’ combined experience across customer service, sales, and consulting roles. Proven expertise in kitchen design and sales, supported by strong product knowledge and a customer-focused approach.
Currently seeking a new challenge in a full-time, weekday-based role that allows for long-term career focus and work–life balance. I bring a mature, reliable presence, work effectively both independently and within a team, and remain highly focused on delivering results.
Known for quickly learning and applying new skills, I am driven, energetic, and hardworking, with the ability to perform well under pressure and with minimal supervision once trained. I excel at understanding client needs and delivering tailored technical solutions that strengthen customer satisfaction, loyalty, and sales outcomes.
Recognised for collaborative teamwork, adaptability to changing market demands, and consistently supporting business and team objectives through strong communication and relationship management.
Overview
15
15
years of professional experience
Work History
Technical Sales Representative
Living Culture
07.2025 - Current
- Develop and maintain strong client relationships to drive product adoption, repeat business, and customer loyalty
- Deliver technical presentations and product demonstrations to improve customer understanding and confidence
- Advise customers on standard and custom pergola solutions, tailored to site conditions, layouts, and technical requirements
- Conduct in-store and on-site consultations, including measurements and feasibility assessments
- Prepare and explain quotes, specifications, and lead times for pergolas and related products
- Assist customers with outdoor furniture enquiries, product selection, and design coordination
- Provide expert technical support and troubleshooting to ensure timely issue resolution
- Collaborate with cross-functional teams, suppliers, warehouse, and installers to deliver tailored solutions and smooth order processing
- Analyze market trends and competitor activity to identify new sales opportunities and refine sales strategies
- Develop and manage a strong sales pipeline, maintaining accurate data in Cin7
- Manage customer communication and enquiries through Gmail and Gorgias, including follow-ups and after-sales support
- Maintain accurate customer records and order details across all platforms
- Deliver a high level of customer service from initial enquiry through to post-sale support
Customer Service Representative
MATAGAS LTD
04.2024 - 07.2025
- Assist with inbound call centre phone calls
- Enter customer orders from website and emails
- Sign up new customers/open new accounts
- Assist with online chat
- Support Reception and serve walk in customers if required
- Assist with customer invoice queries in Xero
- Maintain database records and ensure client records are kept securely
- Follow up on customer compliance issues
- Data entry into Xero
- Maintain a casual tidy dress code
- Maintain your work area in a tidy manner
- Attend Health and Safety meetings as required
- Always comply with all health and safety and company policies
- Other general offices duties
- Other duties as directed from time to time by the manager
Sales Consultant/Kitchen Designer
PROJECT KITCHENS LTD
03.2022 - 10.2022
- Consulted with customers on all aspects of kitchen design and product choice
- Provide hands on demo regarding products and design concepts (functional and visual)
- Communicate with customers face-to-face, via email or over the phone
- Collaborate on design solutions in liaison with the team company-wide
- Kept the warehouse stocked and had oversight of the showroom in manager’s absence
- Administered parts claims and responded to customer email communications
Detailer / Detailing Supervisor
EBBETT AUDI/SKODA
10.2019 - 03.2022
- Groomed and detailed cars according to the sales made by the sales team
- I was given the opportunity to advance into the supervisory role and had 4 team members in my team
- Liaised with Sales Managers and the Sales Team to appropriately schedule cars into the grooming calendar
- Assigned jobs to the team members and scheduled their daily tasks
- Carried out quality checks and performed final touch up on cars as and when needed
- Maintained stock levels and processed orders as required
Sales Consultant/Kitchen Designer
PROJECT KITCHENS LTD
03.2018 - 09.2019
- Consulted with customers on all aspects of kitchen design and product choice
- Provided hands on demo regarding products and design concepts (functional and visual)
- Managed communications and consultations face-to-face, via email or via phone queries
- Collaborate on design solutions in liaison with the team company-wide
- Kept the warehouse stocked and maintained a good customer service atmosphere
- Administered claims and responded to customer email communications
Kitchens Consultant
BUNNINGS WAREHOUSE LTD
07.2014 - 02.2018
- Provided the highest standard of customer service throughout the store
- Consulted with customers on kitchen design and product requirements
- Stocked shelves and kept an up-to-date account of supplies
- Processed special orders and insurance claims
- Achieved licensing to operate the forklift and scissor lift
- Served as Chairperson and a member of the Safety Improvement Team (SIT)
Salesperson/Reconditioning Manager
BUDGET CAR AUCTION LTD / KILBURN CARS
09.2010 - 07.2014
- Sold new and used cars (Japanese, NZ and European models)
- Worked hard to achieve weekly targets as part of a team
- Carried out grooming, panel and paint, mechanical and upholstery repairs
- Performed stock-takes, took photo records and maintained records of booked cars on the system
Skills
- Well-developed sales skills, rapport building and active listening skills
- Established problem-solving skills with a proactive attitude
- Had a major contribution is reaching sales targets set by the companies
- Use IT Systems and MS Apps to administer stock takes and maintain records
- Uphold efficiencies in workload and portray great time-management skills
- Pay close attention to detail and maintain accuracy in documentation
- Great record of handling challenging customers with ease and confidence
- Quote preparation
- Sales assistance
- Sales closing
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Technical Sales Representative
Living Culture
07.2025 - Current
Customer Service Representative
MATAGAS LTD
04.2024 - 07.2025
Sales Consultant/Kitchen Designer
PROJECT KITCHENS LTD
03.2022 - 10.2022
Detailer / Detailing Supervisor
EBBETT AUDI/SKODA
10.2019 - 03.2022
Sales Consultant/Kitchen Designer
PROJECT KITCHENS LTD
03.2018 - 09.2019
Kitchens Consultant
BUNNINGS WAREHOUSE LTD
07.2014 - 02.2018
Salesperson/Reconditioning Manager
BUDGET CAR AUCTION LTD / KILBURN CARS
09.2010 - 07.2014