Emmanuel Saumamao
Glen Eden,AUK
Summary
Dedicated professional with a diverse background in customer service, security, and retail. Strong communication and attention to detail foster safe environments and enhance customer interactions. Proven ability to quickly address issues and collaborate effectively, ensuring smooth operations and optimal safety protocols.
Overview
5
5
years of professional experience
Work History
Security Guard
Red Badge
Glen Eden, Auckland
02.2026 - Current
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances, ensuring swift resolution and safety.
- Trained new staff on security protocols and procedures, enhancing team readiness.
- Provided customer service assistance to staff and visitors, fostering a welcoming environment.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Guard
Secure Corp
Glen Eden , Auckland
12.2025 - Current
- Monitored premises to enhance safety and security of property and personnel.
- Conducted regular patrols to identify potential safety hazards and suspicious activities.
- Managed access control by verifying identification and accurately maintaining visitor logs to ensure authorized entry.
- Prepared detailed reports on incidents and observations to support security operations and improve response strategies.
- Collaborated with team members to develop effective emergency response plans.
Grocery assistant and Trolley assistant
PakNSave Company
Takanini, New Zealand
10.2024 - 07.2025
- Guided customers in product inquiries and locating items, enhancing in-store shopping experience.
- Restocked shelves to ensure product availability and visually appealing presentation.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Collected trolleys from the parking area to ensure availability for customers.
- Informed customers about promotions and discounts, improving overall shopping satisfaction.
- Trained new staff on store policies, procedures, and customer service standards.
Customer Service
Digicel Company
Apia, Samoa
02.2022 - 06.2024
- Provided exemplary customer service by utilizing active listening skills to understand and resolve customer needs.
- Delivered high-quality customer service to subscribers by addressing their inquiries and concerns.
- Monitored customer service performance KPIs to track effectiveness and identify areas for improvement.
- Developed and implemented customer service policies and procedures, enhancing quality of service delivery.
Welder and Engineer
Lucky Construction
Vaitele, Samoa
03.2021 - 12.2021
- Fabricated metal components using MIG and TIG welding techniques to meet project specifications.
- Interpreted blueprints and technical drawings for project specifications.
- Inspected welds for quality and ensured compliance with safety standards.
- Maintained and calibrated welding equipment to support safe and efficient operations.
- Collaborated with team members to complete projects efficiently and accurately.
Education
New Zealand Certificate in Maritime Operations (Level 4) - Maritime Watch Keeping Level 4
Manukau Institute of Technology
Auckland, NZ06-2025
Certificate 2 - Welding
National University of Samoa
Apia, Samoa12-2021
Certificate 2 - Automotive Engineering
National University of Samoa
Apia, Samoa12-2020
Full Science Student -
Seventh Day Adventist College
Apia, Samoa12-2019
Skills
- Physical Security
- Emergency Response
- Risk Assessment
- Situational Awareness
- Attention To Detail
- Customer Service
- Communication Skills
- Teamwork
- Adaptability
- Problem solving
- Self Management
- Willingness To Learn
- Resilience
- Trustworthiness
- Positive Attitude
Hobbies and Interests
- Community Involvement
- Sports
- Music
- Reading
- Boxing
- Gamer
References
- Rajindra, Manager, PakNSave, Takanini, +640211140956
- Pritesh, H.R, PakNSave, Takanini, +640211565715
Driver License
Full Drivers Licence (with conditions).
Timeline
Security Guard
Red Badge
02.2026 - Current
Security Guard
Secure Corp
12.2025 - Current
Grocery assistant and Trolley assistant
PakNSave Company
10.2024 - 07.2025
Customer Service
Digicel Company
02.2022 - 06.2024
Welder and Engineer
Lucky Construction
03.2021 - 12.2021
New Zealand Certificate in Maritime Operations (Level 4) - Maritime Watch Keeping Level 4
Manukau Institute of Technology
Certificate 2 - Welding
National University of Samoa
Certificate 2 - Automotive Engineering
National University of Samoa
Full Science Student -
Seventh Day Adventist College