Emma Setiu - Visesio
Auckland,New Lynn
Summary
Accomplished leader with a proven track record at Bunnings Warehouse, enhancing team performance and customer satisfaction through strategic planning and process improvement. Skilled in inventory control and training, adept at fostering a goal-oriented environment. Boosted customer service efficiency by developing key policies, demonstrating a blend of analytical and interpersonal skills.
Overview
11
11
years of professional experience
Work History
Supervisor
Bunnings Warehouse
05.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Goods Inwards Supervisor
Bunnings Warehouse
03.2013 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Boosted team performance by developing customer service training materials and conducting service training.
- Solicited customer feedback to identify and improve on areas of weakness.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Officer
Bunnings Warehouse
02.2020 - 12.2021
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Processed customer service orders promptly to increase customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Cafe Barista
Bunnings Warehouse
04.2018 - 08.2020
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Forklift Operator
Bunnings Warehouse
04.2016 - 01.2018
- Unloaded and stacked materials by raising and lowering lifting devices.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Unloaded materials and goods at designated locations for best project availability.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assessed equipment for damage, wear, battery life, and fluid levels.
Checkout Operator
Bunnings Warehouse
07.2014 - 03.2016
- Restocked and organized merchandise in front lanes.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cdertificate - Business
Best Start
01.2012
High School Diploma -
Kelston Girls' College
New Lynn, NZ11.2010
Skills
- Strategic Planning
- Process Improvement
- Data Analytics
- Business Development
- Inventory Control
- Goal-Oriented
- Training and mentoring
- Expectation setting
Timeline
Supervisor
Bunnings Warehouse
05.2023 - Current
Customer Service Officer
Bunnings Warehouse
02.2020 - 12.2021
Cafe Barista
Bunnings Warehouse
04.2018 - 08.2020
Forklift Operator
Bunnings Warehouse
04.2016 - 01.2018
Checkout Operator
Bunnings Warehouse
07.2014 - 03.2016
Goods Inwards Supervisor
Bunnings Warehouse
03.2013 - 02.2022
Cdertificate - Business
Best Start
High School Diploma -
Kelston Girls' College
Similar Profiles
Ainslie RussellAinslie Russell
Trade Desk Team Member at Bunnings WarehouseTrade Desk Team Member at Bunnings Warehouse
Mikayla KirbyMikayla Kirby
Retail at Bunnings WarehouseRetail at Bunnings Warehouse
Connor WoodrowConnor Woodrow
Trade Specialist at Bunnings WarehouseTrade Specialist at Bunnings Warehouse