Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Achievements Projects
References
Timeline
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Emma Simpson

130 Valley Road,Whakatane

Summary

I am a highly motivated adaptable and responsible person with more than 20yrs experience as a retail manager, who applies a methodical approach to everything that I do. I am especially confident and skilled at managing and leading teams, creating a growth-focused environment for all team members, and ultimately, the organization. I have the initiative to make strong decisions and achieve desired results

Overview

16
16
years of professional experience

Work History

Store Manager

Smiths City Whakatane
Whakatane
04.2021 - 12.2023
  • Oversaw storewide merchandising benchmarks to maintain operational excellence
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service
  • Established customer service standards and monitored staff compliance
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
  • Mitigated business risks by working closely with staff members and assessing performance
  • Created effective business plans to focus strategic decisions on long term objectives.

Store Manager

Warehouse Stationery
, Whakatane
11.2019 - 03.2021
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Recruited, trained and supervised new employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Assistant Store Manager

The Warehouse Whakatane
Whakatane
01.2008 - 10.2019
  • Assisted in continuous development and effective store associates to achieve desired sales and results
  • Collaborated with other departments within the organisation to coordinate promotions, events and special projects
  • Handled scheduling for store shifts to achieve adequate staffing
  • Delegated work to staff, setting priorities and goals
  • Provided leadership support during peak business hours by motivating staff members to meet targets
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.

Education

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Skills

  • Able to motivate team members
  • Skilled at engaging with both the customer and the team
  • Strong verbal and written communication skills
  • Effective planner and well organized
  • Shift Scheduling
  • Employee Training
  • Customer Service Management
  • Staff Supervision
  • Relationship Building and Management

Roles And Responsibilities

  • Sales
  • Development of leadership team
  • Team management
  • Seasonal merchandising
  • Labour - Team rosters
  • Recruitment
  • Execution and co-ordination of events
  • Community and environmental activities
  • Management of health and safety of team, customers, contractors and merchandisers

Achievements Projects

  • Successfully co-ordinated yearly stock-takes to come in within company %
  • Facilitated the training and development of team members into key roles within the store, some of whom have moved on to other key roles within the company
  • Facilitated involvement of The Warehouse in the annual community-focused 'Great Community Clean Up' event
  • Successfully co-ordinated the 'Blue Shirts in Schools' community programmes which gave students and youth an opportunity to gain workplace experience
  • Implementation of health and safety best practice within the store

References

  • Kyle Jenkins - GM Trading Smiths City 021 379 025
  • Tristan Kelly - Store Manger Smiths City Bethlehem 027 270 4690
  • Maria Elliot - Senior Communications & Engagement Specialist TRoNA 020 4186 4072

Timeline

Store Manager

Smiths City Whakatane
04.2021 - 12.2023

Store Manager

Warehouse Stationery
11.2019 - 03.2021

Assistant Store Manager

The Warehouse Whakatane
01.2008 - 10.2019

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Emma Simpson